Manager, Business Partnerships & Customer Relations Prudential plc

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We’re seeking an experienced Manager, Business Partnerships and Customer Relations to develop and maintain strategic partnerships and foster strong customer relationships. This role will drive business growth, enhance customer satisfaction, and strengthen our market position.

Principal Accountabilities

Partnership Development

• Identify, evaluate, and establish strategic partnerships with key stakeholders.
• Develop and execute partnership plans to achieve business objectives.
• Negotiate and manage partnership agreements.
• Collaborate with cross-functional teams to ensure partnership alignment.
• Monitor partnership performance and adjust strategies accordingly.

Customer Relations

• Build and maintain strong relationships with key customers.
• Understand customer needs and provide tailored solutions.
• Resolve customer complaints and concerns.
• Develop and implement customer retention strategies.
• Conduct regular business reviews with customers.

Business Development

• Identify new business opportunities through partnerships and customer relationships.
• Develop and execute business development plans.
• Collaborate with sales teams to drive revenue growth.
• Conduct market research and competitor analysis.
• Provide input on product development and pricing strategies

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.