Head Agent Banking Absa Bank

Job Description

Sales Performance (50%)

• Grow and manage the agent recruitment and distribution network across Uganda within the stipulated regulatory framework as provided for by the Central Bank of Uganda prudential guidelines.
• Revenue growth through driving transaction volumes.
• Build and manage relationships with key corporate and institutional clients to service their value-chains via agent banking.
• Monitor agency activities /transactions and ensure that complaints / queries are resolved within Service Level Agreements.
• Lead channel migration to drive agent transactions by developing value add services to be conducted on POS, mobile phone/tablet.
• Develop tailor made cash management solutions on the agency platforms to meet individual, Business Banking and corporate entity needs.
• Analyze market dynamics and intelligence, changes and competition to make the agent business ahead of the competition with relevant solutions.
• Monitor availability and reliability of the systems for seamless agent transactions. Escalate downtime issues to support teams promptly.
• Supervise the sales and support teams and ensures SLAs are met.
• Promote brand visibility through marketing and communication.
• Manage agent compensation structure.

Business Management (30%)

• Identify priority entities for potential new business
• Research; identify needs for new products for customers and a target list.
• Profit and Loss Owner for the Agent Banking Business

Teamwork (10%)

• Day-to-day coaching and co-ordination of staff to ensure delivery of objectives.
• Build strong relationships with the Branch network to ensure working together to realizing value from the agents linked to them.
• Share knowledge and experiences with network staff of all functions.
• Provide cover for other team members when required to.
• Pursue continued improvement in personal development by participating in development programmes and training.

Compliance, Governance and Controls (20%)

• Update risk assessment reports on agency operations.
• Ensure adherence to policies and procedures on provision of services through agents.
• Appraisal of agents to establish their potential based on KYC procedures, financial ability, business prospects, personality, social standing in the community and other criteria as shall be established from time to time.
• Training of agents and bank staff.
• Ensuring that agents comply with BOU prudential guidelines as well as contractual obligations with the Bank.

Any other duties that maybe assigned to you from time to time by the Bank.

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)