Job Title: Digital Transformation Manager
Organisation: BRAC Uganda Bank Ltd
Duty Station: Kampala, Uganda
Reports to: Head of Business Growth
About the Company:
BRAC Uganda Bank Ltd launched on 25 April 2019 and attained its current status as a Tier II Credit institution following a successful background as the leading Microfinances services provider in Uganda. The bank operates 32 regulated branches and 131 satellite offices covering 84 districts in Uganda targeting Micro, Small. and Medium Entrepreneurs. BRAC Uganda Bank Ltd promotes financial inclusion by extending financial services to unserved and underserved populations especially women and youth as well as people living in poverty in rural areas. The Bank is operationally and financially self-sustaining with over 231,000 active customers and a loan book in excess of Ushs.175 billion.
Job Summary: To drive the implementation of BRAC Uganda Bank Ltd (BUBL) digital strategies to increase outreach, deliver a superior customer experience, increase organizational efficiency, and find the right balance between tech and touch for BUBL’s customers.
Key Duties and Responsibilities:
DFS Strategy and Innovation
- DTM Manager will drive the implementation of BRAC Uganda Bank Ltd digital strategies and action plans to increase outreach, deliver a superior customer experience, increase organizational efficiency and find the right balance between tech and touch for BUBL Customers.
- Conduct market assessment to inform the refinement of DTM strategy and development of market -led and innovative technology-enabled financial solutions that meets the needs of BUBL existing and target customers.
Digital Processes, Channels and Products.
- The DFS Manager will design, test, refine and implement DFS projects at BUBL.She/he will develop and implement DFS project specific pilot and scale up plans and activities including needs analysis, business requirements analysis, detailed project implementation planning, reporting and change management to maximise the impact of DFS projects on business and customers.
- Develop detailed functional requirements for DFS tools and applications, coordinate the different functions/departments to implement DFS and work with the team to adapt their processes and products accordingly.
- Monitor and track the progress of DFS project to ensure project activities are achieved in an effective, efficient and timely manner.
- Design and implement monitoring surveys and use survey findings to refine and improve BRAC’s processes and products and enhance the customer experience in using DFS.
- Design and implement client and staff digital training program in collaboration with relevant BUBL departments/functions. This includes designing digital training content, training plans and training delivery.
- Disseminate and share knowledge and lessons learned among the different BI MF countries to support the implementation of organizational best practices for the designing and implementing digital projects in BI ME.
- Work with marketing and communication teams to design effective marketing campaigns and communication to enhance adoption and active usage of Digital Finance Services
Market and Ecosystem Intelligence
- Keep an active watch on digital technologies available in the market that may improve the quality and efficiency of BUBL field operations and service delivery.
Qualifications, Skills and Experience:
- Master’s or bachelor’s degree in business administration, Finance, Economics, ICT.
- A minimum of at least of five years’ experience working in financial inclusion, product development, digital finance, microfinance/micro lending, technology for development and payment platforms
Knowledge, Experience & Competencies
- Substantial exposure to DFS Strategy management, with direct exposure to top management strategy formulation and decision making.
- Substantial exposure in conducting customer centric research for DES
- and using customer insight to drive DFS adoption, usage and impact
- Substantial exposure in implementing digital field applications, mobile payments, agent banking and other DES projects.
- In-depth understanding of the key drivers in a digital product/emerging technology business.
- Insight into the way that digital transformation is affecting industry and knowledge best practices.
- Experience in digital project management, including technological aspects enabled you to develop skills in understanding business needs and transcribing them into functional specifications for digital tools.
- Strong written and verbal communication skills and the ability to translate complex technological implementation language to non-technical people.
How to Apply:
Interested candidates should email their application letter, Curriculum Vitae, and copies of relevant academic documents, IN PDF FILE mentioning the job title as the subject matter to recruitment.bracugandabankltd@brac.net All applications should be addressed to the Head Human Resource BRAC Uganda Bank Ltd.
Deadline: 3rd February 2025
Note: Only shortlisted candidates will be contacted.