Customer Service Executive Mukwano Group of Companies

Organisation: Mukwano Industries Uganda Ltd

Duty Station:  Kampala, Uganda

About the Company:

The Mukwano Group of Companies is the leading manufacturer of Fast Moving Consumer Goods (FMCG) in the Great Lakes region, producing a wide range of market leader brands in soaps, edible cooking oils and fats, detergents, beverages, personal care products and plastics.

Key Duties and Responsibilities:   Reporting To Outlet Sales Manager, The Successful Candidate Will.

• Analyze and check all customer orders provided by sales section.
• Coordinate with the manufacturing department on products required.
• Generate customer sales orders and ensure timely loading processes.
• Ensuring accurate and timely billing of customer orders.
• Coordinating with sales team about stock status reports / updates.
• Take custody of keeping and filling all records confidentially.
• Oversee data entry in the enterprise resource application database.
• Print customer’s orders and follow up with dispatch section on all related roles including stock verification.
• Execute all administrative roles related to the job accordingly.
• In liaison with Sales team, prepare daily and weekly activity / stock reports for submission to the Outlet Sales Manager.
• Make customer invoices and print customer orders.
• Any other duties assigned by the Outlet Sales Manager.

Qualifications, Skills and Experience:

• Higher Diploma or bachelor’s degree in commerce, Business Administration or any other related field.
• At least 2 years of relevant experience is required.

Skills & Professional Attributes Required

• Computer literate.
• Excellent customer service skills.
• Excellent interpersonal and communication skills.
• Enjoy rapport building and customer interaction.
• Professionalism and confident.
• Target driven and self-motivated.
• Strong persuasive skills.
• Able to work in a highly dynamic environment and able to multi-task