Job Title: EverFlow Community Officer
Organisation: EverFlow
Duty Station: Kwania Office with frequent travels, Uganda
Reports to: Ever Flow Technical Coordinator and Indirectly to Senior WASH Program Manager
About Organisation:
At EverFlow, we envision a world where it is no longer a challenge for over 2 billion people to access safe water – one in which we reliably demonstrate how solutions can be designed with and by local assets. We are working towards a world in which rural communities have the resources necessary to pursue self-determination.
Our mission is therefore to help rural communities develop and maintain water sources through financially sustainable models, thereby ending long-term dependence on external resources.
Everflow is a maintenance and repair social enterprise that prevents hand pump breakdowns and minimizes costs through risk sharing. Much like a utility, for a flat monthly subscription fee, each participating community receives:
- a regular maintenance service visit from a vetted mechanic,
- a 1–2-year pump overhaul to replace wear parts,
- a 24-hour response window for emergency repairs, and
- a sensor installation to all the water points enrolled.
- a toll-free Help Desk hotline to report breakdowns and functionality issues.
EverFlow’s value proposition is defined professional service provision by pump functionality, trusted service provision, and affordability. Since the launch of the EverFlow enterprise in August 2017, customer communities have enjoyed 99.6% pump up-time, which translates to just 1.46 days without water service per year. In terms of affordability, the cost to each water user is approximately 8 times cheaper than accessing a private borehole.
Job Summary: EverFlow seeks an EverFlow Community Officer to lead the community operations, maintenance, and strategic growth of a preventative maintenance and repair social enterprise for rural water infrastructure. This person will take ownership of the enterprise to drive EverFlow from its current start-up state into its future state where it is a solution for all stakeholders in the water access ecosystem in Kwania District.
Opportunity
The EverFlow Community Officer will have the opportunity to tackle the issue of sustainability of rural water systems and the community, technical, economic, and cultural barriers that have hindered success in this area.
The EverFlow Community Officer will benefit from both learning and being able to influence the sector, as the Ministry of Water and Environment’s policies are transformed. They will also benefit from being at the vanguard of evidence gathering in partnership with prestigious national and international actors, such as Stanford University.
Position details
This position is based in EverFlow office in Kwania District, Uganda and will require frequent visits to rural communities.
The EverFlow Community Officer will work closely with Lifeline’s WASH team based in Apac, Kwania, Otuke and the country team based in Lira, as well as connect and collaborate with the global team based in Washington, D.C.
The EverFlow Community Officer will have the opportunity to influence how the O&M Framework will impact service delivery, the business model, and its visibility via our partnership in developing the India Mark II Smart Sensor with charity: water.
This position will report to the EverFlow Technical Coordinator and Senior WASH Program Manager.
Key Duties and Responsibilities:
- Marketing and sales (increase rates of on-time payment of subscriptions fees, increase new community enrollments)
- Design and implement new incentives for customers and service providers
- Operational excellence (maintain % uptime, % On time Repair),
- Re-establishment and training of the water and sanitation committees (WUC) in line with the new O&M framework.
- Working with hand pump mechanics and other contractors for repairs/rehabilitations,
- Establish and grow customer feedback loops.
- Ensure water quality testing and surveillance conducted for all the new customers.
- Business processes (reporting compliance, data management/software, physical)
- Leveraging technology, partnerships, and data to re-define the supply and demand sides of the business
- Manage data relating to operational targets.
- Community Mobilize and participate in the monthly/quarterly stakeholders engagement meetings.
- Able to support in formulating business plans
Qualifications, Skills and Experience:
- Minimum Diploma in business, marketing, development studies, SWASA, Public Administration or technical field is preferred, or equivalent work experience
- 3-5 years demonstrated business experience
- Well-versed in setting and tracking business performance metrics
- Experience in data management for tracking metrics required, with cloud-based experience a plus
- Experience in working with people/community is required
- Experience with start-up businesses is highly desirable
- Dynamic, entrepreneurial, and self-driven
- Ethical, responsible, and hard working
- Ability to ride the motorcycles with a valid Class “A”
- Water, Sanitation, and Hygiene (WASH) knowledge/experience is a plus
- Good knowledge of Microsoft Office Word, Excel and PowerPoint is essential
- Local Language and experience in the area is an added advantage.
How to Apply:
Email your cover letter and resume to HR@lifelinefund.org with a subject line of “EverFlow Community Officer” Application.
In your submission, tell us what makes you unique as an individual and team member.
NB: Please note that only successful candidates will be contacted. Salary is commensurate with experience. Any kind of lobbying will lead to automatic disqualification.
Deadline: 31st December 2024