Call Centre Agent Unifi

Title: Call Centre Agent – Part time

Remuneration: TBA depending on candidate experience Start date: November 2024 onwards

Place of work: Head office – Kampala, Uganda Reporting to: Call Centre Teamleader

Requirements: Experience in a customer facing service role. A relevant diploma or degree is preferred but not required.

About

Unifi is a fast-growing financial technology company currently operating in Zambia, Tanzania and South Africa, now operating in Uganda. Unifi Uganda delivers personal lending products from branch-based channels, utilising internally generated software and lending products backed by IT and data analytics teams based in South Africa.

The Role

We are looking for energetic individuals with a good understanding of customer service principles and best practices to form part of our customer service call centre team.

Responsibilities Operational

1. Answer incoming calls and respond to clients.
2. Manage and resolve client’s complaints
3. Sell and market Unifi Credit products to customers.
4. Identify and escalate issues to supervisors.
5. Provide product and service information to clients.
6. Research required information using available resources.
7. Research, identify, and resolve client’s complaints using applicable system.
8. Process, queries, and applications (Employment verification, New employer and Data check).
9. Route calls to appropriate personnel.
10. Document all call information according to standard operating procedures.
11. Recognize, document, and alert the management team of trends to clients calls.
12. Follow up and encourage clients to make timely loan repayments/payables/arrears.
13. Complete call logs and reports.

Other

1. Actively participate in all brand awareness and marketing activities
2. Maintain thriving relationships with customers and stakeholders.
3. Make Unifi a fun place to work!