Job Title: Digital Ambassador
Organisation: DFCU Bank
Duty Station: Kampala, Uganda
Employment Type: Full-time
Application Deadline: 18th November 2024
Job Summary
The Digital Ambassador, reporting to the Branch Manager, will be responsible for promoting and supporting the growth of electronic banking services. The role aims to drive digital banking acquisition, increase utilization, and ensure customer satisfaction, contributing to the Bank’s overall sales, market share, and profitability goals.
Key Responsibilities
- Provide timely support to branches and customers to ensure efficient service delivery on e-banking platforms.
- Report any disputes raised by e-banking users to the relevant units for prompt resolution.
- Support the implementation of digital strategies to drive customers from branch visits to digital platform usage.
- Train internal and external branch teams to enhance their competence in using e-banking solutions.
- Monitor channel business operations and performance, ensuring no income leakage across services.
- Escalate issues to business support teams for early resolution.
- Participate in e-banking projects, including product testing, go-live support, and training for customers and staff.
- Maintain high standards of customer service at the branch level to foster strong relationships and attract new business opportunities.
Qualifications and Experience Required
- Education: Bachelor’s degree in a relevant field.
- Experience and Skills:
- In-depth understanding of e-banking and digital channels.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Access.
- Strong analytical and reporting skills.
- Good negotiation and sales skills.
- Effective presentation and communication skills.
- Understanding of banking processes and procedures.
- Strong networking and relationship management capabilities.
- Business acumen and ability to recognize and act on business opportunities.
- Ability to work independently and in a team, with a mature approach to managing external stakeholders.
Application Process
If you meet the above qualifications, please send your application with a detailed CV, including your current position and copies of professional and academic certificates, to the email address below:
Email: Vacanciesbank@dfcugroup.com
Application Deadline: Tuesday, 18th November 2024.
Only shortlisted candidates will be contacted.
Note: All recruitment procedures and conditions outlined in DFCU’s HR Policies and Procedures Manual apply.
About DFCU Bank
DFCU Bank, a subsidiary of DFCU Limited, is a prominent financial institution in Uganda. Established in 2000, it has grown to provide a range of banking services including equity finance, long-term development finance, leasing, and working capital solutions.
DFCU Bank is an equal opportunity employer.
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