Centre Manager – Bidi-Bidi Rehabilitation Centre (Ngo Job) – Hope Health Action (HHA)

Job Title: Centre Manager – Bidi-Bidi Rehabilitation Centre

Organisation: Hope Health Action (HHA)

Duty Station: Bidi Bidi, Uganda

Reports to: HHA – Head of Programmes

About Hope Health Action (HHA)

Hope Health Action (HHA) is a Christian NGO dedicated to providing life-saving health and disability care to some of the world’s most vulnerable communities without discrimination. Established in 2007, HHA operates in Haiti, South Sudan, and Uganda (the latter two under HHA East Africa). The organization responds to the refugee crisis in Uganda through health, disability, nutrition, and education services and supports a range of health projects in South Sudan, including outpatient rehabilitation and a health clinic established in Kajo Keji County in 2023.

With over 60 Ugandan and South Sudanese staff, HHA East Africa’s dynamic operations continue to grow. In 2023, HHA EA won the prestigious Ockenden Prize, an international award recognizing exceptional projects supporting refugees globally. HHA is committed to nurturing its employees’ growth while maintaining the highest standards to best serve its clients.

Job Summary

Hope Health Action (HHA) seeks a motivated and experienced Centre Manager to oversee operations at the New Hope Bidi-bidi Rehabilitation Centre. The Centre Manager will manage all aspects of the centre’s operations, ensuring high-quality service delivery, smooth communication, and effective leadership.

Key Duties and Responsibilities

Leadership and Team Management

Provide leadership to centre staff, supporting hiring, training, and performance management.
Foster a collaborative work environment, ensuring open and transparent communication among team members.
Promote diversity, inclusion, and a culture of respect and acceptance.
Set clear goals and expectations, offer resources, monitor progress, and provide guidance.
Lead by example, demonstrating a positive attitude and encouraging trust and empathy.

Communication

Ensure effective communication within the team, across departments, and with senior management.
Regularly update the HHA East Africa and UK teams on activity progress, challenges, and recommendations.
Manage stakeholder communication to maintain positive relationships and protect the organization’s image.

Project Management

Facilitate collaboration within project teams, clarifying roles and fostering a cohesive working environment.
Support project managers in tracking milestones, timelines, and budgets to keep projects on schedule.

Monitoring and Reporting

Consolidate monthly reports and fund requests from team leads.
Compile success stories and case studies, and organize feedback sessions with beneficiaries.

Administrative Oversight

Oversee daily administrative operations, including scheduling, record-keeping, and correspondence.
Work with HR to implement policies, streamline workflows, and enhance efficiency.
Coordinate staff meetings and workshops, manage minutes, and support performance management.

Financial Management

Monitor the centre’s budget, ensuring expenditures remain within approved limits.
Analyze financial reports to identify trends, improve efficiency, and control costs.
Collaborate with senior management to develop financial strategies and mitigate financial risks.

Community Engagement and Networking

Represent HHA in the community, building relationships with stakeholders, agencies, and partners.
Engage in community outreach, education, and advocacy for individuals with health challenges and disabilities.

Quality Assurance and Compliance

Ensure adherence to regulatory requirements and healthcare standards.
Conduct regular audits to maintain quality assurance and risk management practices.
Implement initiatives to improve service quality and efficiency.

Organization Asset Management

Oversee the use and maintenance of HHA assets.

Qualifications, Skills, and Experience

Education

Bachelor’s degree in Public Health, Public Administration, Business Administration, Social Work, or a related field.
Strong leadership, communication, and interpersonal skills.
Knowledge of humanitarian work ethics and standards is desirable.
Understanding of healthcare regulations, compliance standards, and best practices.

Experience

Minimum of 5 years in office management, budget control, community mobilization, and operations.
Experience working with NGOs, particularly in health and disability care.
Strong financial management, strategic planning, and supervisory experience.

Attributes

Ability to multitask, solve problems, and make sound decisions in a fast-paced environment.
Willingness to work in hard-to-reach areas with minimal supervision.
Comfort working in a Christian organization and leading within a faith-based environment.

How to Apply

Submit handwritten applications to:
East Africa Human Resource Manager
Hope Health Action, New Hope Disability Centre,
Health Centre III, Bidi-Bidi Base Camp, Zone 1, Uganda.

Or send online applications to: eahr@hopehealthaction.org with the following documents:

Application letter with clear salary expectation
Valid National ID
CV and academic documents
Appointment letter from previous employment
Recommendation letters (professional, faith, and community leader)
Valid passport and work permit

Deadline: 22nd November 2024. Only shortlisted candidates will be contacted.

Note:
Hope Health Action (HHA) is an equal opportunity employer. Women meeting the requirements are encouraged to apply. The organization does not charge any fees at any recruitment stage and does not work through recruitment agents. Canvassing will lead to disqualification.