Regional Managers (Full-time Bank Jobs) – Opportunity Bank

Job Title: Regional Managers (Full-time)
Organisation: Opportunity Bank
Location: Kampala, Uganda
Deadline: 11th November 2024

Job Summary

The Regional Managers will lead business growth across designated branches, focusing on the development of a quality loan portfolio, deposits growth, and balancing social and financial objectives.

Key Result Areas:

1. Business Growth (Sales Management and Customer Satisfaction)

• Oversee the implementation of regional growth strategies and expansion plans.
• Conduct personal sales activities targeting high-end potential customers (SMEs, corporates, cooperatives, etc.).
• Engage with existing and potential customers to understand their needs, complaints, and areas for improvement.
• Ensure optimal staffing in branches in line with budget and growth strategy.
• Coordinate sales activities with branch managers and marketing to achieve regional performance targets.
• Ensure staff understanding of the bank’s policies, products, and services.
• Train all staff on sales techniques to enhance customer interactions.
• Maintain branch premises according to set standards.

2. Internal Controls and Portfolio Quality

• Manage the loan asset quality, ensuring branches meet asset quality thresholds.
• Chair loan recovery committee meetings bi-weekly for branches with PAR30D above 5%.
• Conduct regular spot checks, including credit committees, customer visits, and policy knowledge interviews.
• Ensure audit findings are addressed and resolutions are documented.
• Track and resolve audit findings in alignment with action plans.

3. Risk Management and Compliance

• Review audit and risk findings with branch managers and ensure action plans are followed.
• Ensure HR involvement in disciplinary actions from audit findings.
• Escalate non-compliance and suspicious activities to the compliance department.
• Maintain compliance with Finance policies, BOU regulations, and risk management frameworks.
• Ensure timely closure of audit, risk, and BOU findings to avoid repeat issues.

4. People Management

• Promote OBUL’s Mission, Vision, and Code of Conduct among employees.
• Manage performance of Branch Managers and supervise regional staff’s performance.
• Recommend inter-branch relocations to optimize staffing efficiency.
• Propose and oversee team-building activities to encourage teamwork.
• Coach branch managers on leadership, staff management, and business growth skills.
• Identify and develop high-potential staff in collaboration with HR.
• Ensure regional staff have necessary skills, identifying training needs as required.
• Communicate key management decisions across the region.

5. Planning, Reporting, and Other Duties

• Provide regular reports to the CRO on regional performance and highlight key issues.
• Develop annual growth strategies aligned with the bank’s strategic plan.
• Contribute to the development of annual budgets for the region.
• Report unresolved IT, administrative, and structural issues promptly to the CRO.

Qualifications & Experience

• Bachelor’s degree in a business-related field (Master’s is an advantage).
• Minimum 5 years of experience in the banking sector, with at least 3 years in a managerial role.

Personal Skills and Abilities

• Strong leadership and communication skills.
• Advanced people management and motivational skills.
• Understanding of sales management, customer service, credit, and risk management.
• Proven report writing and presentation skills.
• Proficiency in MS Office; knowledge of core banking systems is a plus.

Work Hours: Full-time (8 hours/day)

How to Apply

To apply, click here to access the application portal.

About Opportunity Bank:
Opportunity Bank values community involvement and offers a range of financial and non-financial services aimed at supporting the communities in which it operates.