Job Listing
Position: Manager – Personalisation
Organization: Stanbic Bank
Location: Kampala, Uganda
Type: Full-time
Deadline to Apply: 12th November 2024
Job Description:
Stanbic Bank is hiring a Manager – Personalisation to establish and enhance personalization capabilities within the Africa Region (South, East, or West). This role involves coordinating the discovery and re-imagination of personalization in different regions and countries, working closely with in-country teams to develop and implement a client conversation portal that enables bankers to engage clients with contextually relevant insights.
Key Responsibilities:
- Personalization Development:
- Design, develop, and execute personalized client conversation portals in partnership with local teams, supporting meaningful client interactions.
- Provide insights and analytics to enable client conversations for Consumer and High Net-Worth clients through direct campaigns.
- Campaign Management:
- Build and manage the foundational aspects of personalized campaigns, supported by appropriate analytics and principles from behavioral economics.
- Offer data-driven insights to support business decisions, focusing on customer engagement.
- Collaboration and Integration:
- Engage with multiple stakeholders, including country executive teams, branch managers, and country heads, to fulfill personalization objectives.
- Work alongside teams in Ecommerce, Client Solutions, Segments, and Marketing to integrate personalized product and solution offerings.
Qualifications and Skills:
- Education:
- First Degree in Mathematical Sciences (required).
- Postgraduate Diploma in Mathematical Sciences is an advantage.
- Experience:
- 3-4 years in personalization with expertise in quantitative analysis, analytics, and modeling, showing results in customer and commercial outcomes.
- Proven experience in customer insights and analytics, translating data into actionable client conversations.
- Experience in developing and implementing customer conversation portals.
- Behavioral Competencies:
- Self-confidence, strategic thinking, team collaboration, adaptability, rapport-building, and decision-making skills.
- Technical Competencies:
- Proficiency in risk reporting, risk response strategy, risk/reward thinking, effective verbal and written communication.
About Stanbic Bank:
Stanbic Bank, a leader in the banking industry, is dedicated to fostering economic growth and supporting customers across Africa. We provide banking solutions that drive financial progress, offering an innovative, customer-focused environment.
How to Apply:
All qualified candidates should apply online at the provided link.
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