40 Fresher Call Center Advisor Job Opportunities – MTN Uganda

Job Title: Call Center Advisor (40 Positions)
Location: Kampala, Uganda
Organization: MTN Uganda
Employment Type: Full-time
Reports to: Team Leader – Call Centre
Application Deadline: 3rd November 2024

About MTN Uganda

MTN Uganda, a subsidiary of MTN Group, operates across Africa and the Middle East, serving over 280 million subscribers and standing as Africa’s largest telecom operator.

Job Summary

MTN Uganda is hiring 40 Call Center Advisors to efficiently handle incoming calls, ensuring adherence to the company’s quality standards and delivering outstanding customer service.

Language Requirements

Applicants should be proficient in one or more of the following language combinations:

• Luo, Swahili, Luganda
• Ateso, Swahili, Luganda
• Runyakole, Rutoro, Luganda
• Runyakole, Rutoro, Swahili

Key Duties and Responsibilities

• Handle incoming calls from all customer types, maintaining MTN’s defined quality standards.
• Deliver exceptional customer service with a positive attitude, adaptability, and professional phone manner.
• Provide information and educate customers on MTN’s products and services.
• Use appropriate customer service systems and processes to address customer needs.
• Resolve customer queries on the first contact whenever possible, escalating issues as needed.
• Meet individual performance goals and contribute to team objectives.
• Embody MTN brand values in interactions with customers and colleagues.
• Take on additional responsibilities and tasks as assigned.

Qualifications, Skills, and Experience

Education

• Bachelor’s degree in a relevant field.

Experience

• Basic experience in a customer-facing environment.
• Computer literacy, with a minimum typing speed of 30 words per minute.
• Experience with customer interfaces via phone and/or email.

Training

• Proficiency in telephone techniques, customer service, MTN products, policies, procedures, data handling, and service quality.

Competencies

Knowledge

• Understanding of telecommunications industry trends.
• Knowledge of MTN products and services.

Skills

• Communication, telephone etiquette, negotiation, interpersonal skills, problem-solving, decision-making, and multitasking.
• General business writing, troubleshooting, technical inclination, and sales abilities.

Behavioral Qualities

• Assertive, proactive, attentive to detail, a team player, and self-motivated.
• Demonstrates a can-do attitude, integrity, reliability, flexibility, and helpfulness.
• Capable of working with minimal supervision.

How to Apply

Interested candidates are encouraged to apply online via the link below.

[CLICK HERE TO APPLY]

Application Deadline: 3rd November 2024