Job Listing: Passenger Check-in Agent
Position: Passenger Check-in Agent
Employment Type: Full-time
Location: Entebbe, Uganda
Application Deadline: 7 November 2024
About Uganda Airlines:
Uganda Airlines is Uganda’s national flag carrier, providing quality air transport services. As a Passenger Check-in Agent, you’ll play a crucial role in ensuring passengers have a smooth experience during the check-in process.
Key Duties and Responsibilities:
- Maintain a safe work environment by adhering to workplace rules and regulations.
- Conduct passenger check-ins at ticket counters or gates, issuing boarding passes.
- Manage baggage check-ins, tagging bags to appropriate destinations.
- Coordinate with ramp personnel on baggage handling to ensure all bags are loaded correctly.
- Address customer issues related to ticketing, baggage, delays, and cancellations.
- Send passenger service messages to the next station.
- Announce flight activities at gates or over the airport PA system.
- Respond to customer inquiries about flight schedules, fares, and availability.
- Communicate with flight crews on the ground and via ground-to-air radio.
- Coordinate with airport suppliers regarding specific flight information.
- Ensure ancillary revenue is accurately collected and accounted for.
- Send departure and arrival flight movement messages.
- Assist transit passengers and provide necessary information.
- Accommodate passengers with special needs, including wheelchair assistance, unaccompanied minors, medical cases, and first-time travelers.
Qualifications, Skills, and Experience:
- Education: University degree or diploma with experience in airport handling operations, especially in passenger services or customer handling.
- Experience: 6 months to 1 year in an airline environment.
- Knowledge: Understanding of safety, security, and procedural obligations in the airline industry.
Key Competencies:
- Strong report writing skills.
- Customer-focused with a hospitable approach.
- Excellent attention to detail.
- Outstanding communication and interpersonal skills.
- Confident, proactive, and decisive.
- Self-motivated, with honesty and integrity.
How to Apply:
All qualified and interested candidates wishing to join Uganda Airlines should apply online at the link below.
CLICK HERE TO APPLY
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