Shop Operations Assistant Yalelo

Reports to:                Area Sales Lead

Department:              Bulk

Division:                  Sales & Marketing

Direct Reports:         

JOB OVERVIEW:

Provide support throughout the sales lifecycle by creating a seamless operational link between departments and Sales, to ensure the operational efficiency and success across all Shops under the Rest of Country Region.

KEY DUTIES:

Assists the Area Sales Lead with.

• Review and daily follow-up with the shops to ensure maximum operational efficiency & compliance to daily Sales reporting, Stock management, timely revenue reporting and Banking, and consistent end of Day reporting.
• Coordinating with the sales team for monthly claims, process them timely and support the shops and depots with any of reimbursements.
• Liaison in organizing and collating data with the inter departmental leads and channels it to appropriate team leaders.
• Assists the shop team with keeping up with communications to do with specific internal customer requests, deliveries, returns etc.
• Adheres to set Standard Operating Procedures to achieve high levels of coordination and professionalism cross-functionally.
• Analyses impact marketing promotions on volumes in various shops. Keeps track of ongoing promotions in various shops.
• Following up on customer feedback in shops and ensures to consistently update the customer service team on the same.
• Draft monthly roasters for shops and guide shops on drafting and uploading them into Resto.
• Keep track of leave days, overtime and casual sheets in shops and ensures that the forms are approved and submitted to Hr.
• Assets movement tracking, ensure record of all assets in the shops and their movement, maintenance, and replacements.
• Consistently update & report on: Store consumables usage, allocation and forecast, timely requisitioning for store consumables ensuring all purchases is within budget and share any other information and issues from shops to the respective departments for support.
• Monitor periodic schedules in shops like the regulatory documents, renewals among others.
• Monthly tracking of regional store rental and lease agreements, utilities and other regulatory payments and ensure they are paid on time and within budget.
• Closely monitor to keep track of the inventory in stores and raise PRs for timely replenishment.
• Handles all rent submission, shop permits and lease information monthly updates on share point.
• Handles all other administrative functions to support the Sales & Marketing team.