Job Title: Tellers
Organization: FINCA Uganda
Location: Various Branches across Uganda
Job Type: Full-time
Application Deadline: October 25th, 2024
About FINCA Uganda:
FINCA Uganda is part of FINCA Impact Finance (FIF), a global network of leading microfinance institutions. FINCA Uganda provides financial services to entrepreneurs and communities, helping them build better futures through access to savings, loans, and other financial products. The bank operates in various locations, including Acacia, Ben Kiwanuka, Katwe, Nakulabye, Kawempe, Ntinda, Kireka, Mukono, Jinja, Mbale, Iganga, Lira, Gulu, Koboko, Arua, Nakasongola, Masindi, Hoima, Kabale, Mbarara, Masaka, Kyotera, Ssembabule, Mityana, and Fort Portal.
Job Summary:
The Tellers will be responsible for delivering exceptional customer service while processing transactions accurately and efficiently. They will also contribute to the branch’s business growth initiatives and ensure adherence to operational standards.
Key Duties & Responsibilities:
- Process customer cash entries after conducting proper due diligence checks.
- Escalate any suspicious transactions to the Head Teller and Branch Operations Supervisors.
- Resolve customer queries, inquiries, and complaints in line with management processes.
- Escalate unresolved complaints for further attention.
- Contribute to branch business growth initiatives, focusing on both savings and credit.
- Maintain high quality control over daily branch operations and report any operational control lapses.
- Develop initiatives to enhance processing efficiencies and support cost control within the branch.
- Ensure proper document filing and organization.
Competencies:
- Strong interpersonal skills
- Strong numerical abilities
- Excellent communication skills and the ability to work in teams or independently
- Professional appearance and a positive company image
- Problem-solving, multitasking, and negotiation skills
- Computer literacy, including proficiency in MS Office
- High level of analytical and creative skills
- Ability to work effectively under pressure
Qualifications, Skills & Experience:
- A Bachelor’s Degree or Diploma in any business-related field from a recognized university or institution.
How to Apply:
Interested candidates should submit their application via the following link: CLICK HERE TO APPLY
FINCA Uganda
Industry: Banking
Locations: Various Branches Across Uganda
Join FINCA Uganda and become part of a team committed to financial inclusion and improving the lives of Ugandans!