Unit Manager C-CARE IHK

To ensure smooth running of all processes in the unit and that patient care provided by nurses and the multi-disciplinary team in the unit is executed in a compassionate, evidence-based and ethical manner.

JOB REQUIREMENTS
1. Ensure the delivery of quality care to patients and monitor and evaluate the care delivered.
2. Develop processes and checks to ensure all patients receive due medications and care. Check that records have been correctly kept during the previous shift.
3. Monitor and evaluate patient care through rounding and consultation.
4. Be a mentor and educator for the IPD2 nursing team, a problem-solver for physicians and other hospital staff, and an advocate for patients and families.
5. Ensure that drug supplies are correctly maintained and recorded on the ward. Ensure that DDA is maintained per regulations
6. Take responsibility for the stock levels of non-drug consumables on the ward, including equipment and other resources.
7. Communicate effectively with the MDT and offer support to the others depending on the different patients’ conditions, needs, and concerns.
8. Participate in the compiling nurses’ duty rota, including the co-ordination of all Leave, ensuring 24-hour cover and appropriate skill mix.
9. Ensure that nursing staffing numbers are adequate at all times and appropriately changing the allocation of nurses on teams if required by staff absence or high patient dependency/acuity.
10. Identifies staffing needs and levels, in coordination with the Nurse Staffing Office.
11. Coordinate orientation and training of new employees in the unit.
12. Carry out daily reviews on Performance Indicators and appraisals as required and continued staff feedback on their performance.
13. Be in position to respond to concerns, issues, complaints, and grievances quickly and appropriately (Role model for promoting a caring environment for patients, staff, families, visitors and physicians)

Conduct periodic team meetings or forums with clinicians, support staff and relevant hospital personnel, and follow through with implementation of agreed actions.
15. Manage complaints, accidents and untoward incidents as per IMG policy/guidelines.
16. Monitor & coordinate patient flow – admissions and discharges
17. Develop a working knowledge of budgetary control, manpower and skill mix.
18. Directly work with the in- house Doctor/specialists and ensure that patient has been reviewed and new instructions promptly followed.
19. Demonstrate critical thinking and problem solving when dealing with complex situations occurring on regular basis.
20. Delegate as necessary to ensure a neat, tidy and welcoming environment in the unit and in various areas e.g. the ward kitchen, treatment rooms, nurses’ station at all times
21. Co-ordinate Nurses CME for the unit and any other training as may be required.
22. Attend meetings as appropriate.
23. Co-ordinate & participate in the auditing process on the ward.
24. Mentoring team members & carry out skill competency assessment in your department
25. Liaise with the clinical directorate to ensure regular clinical safety meetings are held as scheduled.
26. Supervise ward billing clerk activities and review daily interims
27. Perform any other duties as may arise from time to time