Job Title: Intern – Information Technology, Client Services (Several No Experience UN Jobs)
Organisation: United Nations Regional Service Centre Entebbe (RSCE)
Duty Station: Entebbe, Uganda
Job Opening ID: 243607
Reports to: Client Services Officer
About the Company:
The Regional Service Centre in Entebbe, Uganda (RSCE) was established in July 2010, following the adoption of General Assembly resolution 64/269. The Centre provides efficient, client-oriented and scalable services with the goal of moving transactional, non-location dependent administrative functions to the Centre from its client entities. This includes transactional elements of human resources, finance, multimodal movement and control, personnel and cargo transport and information and communications technology (ICT) support.
Job Summary: The interns will be part of the larger CSS team and benefit from exposure to the United Nations Entebbe Campus network. This will help them gain insights into broader CSS strategies, projects, and initiatives within the Regional Service Centre, Entebbe (RSCE). The interns will also develop practical client support and service delivery skills and familiarise themselves with various technology tools and platforms. These internship positions are located in the Client Services Section (CSS) at the Regional Service Centre Entebbe (RSCE). The interns will report to the Client Services Officer.
Key Duties and Responsibilities: Under the supervision of the Client Services Officer, the Interns will be responsible for the following duties:
- Job shadow in the Client Services Section units – Client Relations & Knowledge Management and Client Support Units.
- Technical design, development, customization, testing and timely delivery of MS PowerBI solutions to present Client Service information for managerial decision-making.
- Design logical data model, define and manage MS Excel based data structures required to support Business Intelligence (BI) solutions.
- Provide guidance and technical data management input to ensure that the data are accurate and consistent among all systems and applications.
- Design and deploy client service surveys and analyse results based on agreed criteria.
- Draft various client service reports using Microsoft 365 Office applications.
- Perform quality assurance and testing for automated processes in Client Service.
- Support end-users in troubleshooting and resolving application issues for client service tools.
- Perform other duties as assigned by the supervisor.
Qualifications, Skills and Experience:
- Education: Applicants must meet one of the following requirements: (a) Be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher) in Computer Science, Information Technology, Business Information Technology, or other relevant academic fields; or, (b) Be enrolled in, or have completed, the final academic year of a first university degree programme (minimum bachelor’s level or equivalent) in Computer Science, Information Technology, Business Information Technology, or other relevant academic fields.
- Work Experience: No working experience is required to apply for the United Nations Internship Programme. Your training, education, advance course work or skills should benefit the United Nations during your internship. Proficiency in Microsoft 365 Productivity suite and office equipment is desirable. Familiarity with data analytics using Microsoft PowerBI and Microsoft Excel for reporting and dashboard creation is desirable.
- Languages: English and French are the working languages of the United Nations Secretariat. For this internship programme, fluency in oral and written English is required. Knowledge of French is desirable.
Competencies
- Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed.
- Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
- Planning and organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently.
How to Apply:
All candidates who wish to join the United Nations in the aforementioned capacity should apply online at the online portal link below.
Deadline: 24th September 2024
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