EV Maintenance Technician GOGO Electric

At GOGO Electric, we are not just assembling lithium-ion batteries and electric motorcycles—we’re revolutionizing the transportation industry in Uganda. Through our Battery as a Service (BaaS) model, we provide an affordable, sustainable solution for boda boda riders across the country, ensuring they save more money while contributing to a cleaner, greener environment.
With over 1,500 electric motorcycles on the road and 66+ swap stations in operation, we are at the forefront of social innovation. Our goal is simple: to increase the earnings of our customers by reducing fuel costs and maintenance expenses while creating opportunities for a cleaner, more sustainable future.

Job Purpose:
The EV Maintenance Technician will be responsible for maintaining and repairing GOGO Electric’s fleet of electric motorcycles (e-bikes) to ensure optimal performance and safety. This role involves diagnosing mechanical and electrical issues, performing routine and emergency repairs, and providing field rescue services to stranded riders.

Key Responsibilities:
1.Maintenance and Repairs
• Perform routine maintenance on electric motorcycles, including checking wheels, motor, brakes, tires, and electrical components.
• Diagnose mechanical and electrical issues using diagnostic tools and tests.
• Repair and replace faulty components, such as batteries, motors, brakes, wiring, and control systems.
• Ensure that bikes meet safety standards and are operating efficiently.
• Educate riders on basic maintenance practices, such as checking tire pressure or identifying early signs of electrical problems

2. Field Bike Rescue:
• Respond quickly to emergency calls from stranded riders and provide on-site repairs or recovery.
• Perform basic troubleshooting and repairs at the location of the breakdown, such as battery swaps, motor repairs, or electrical system resets.
• If immediate repair isn’t possible, transport the bike to a service station for more in-depth repairs.
• Maintain a log of field repairs and breakdowns to track common issues and improve fleet reliability

3. Documentation and Reporting:
• Maintain accurate records of repairs, services performed, and parts used for each bike.
• Report recurring issues to the Head of Operations for further investigation and long-term solutions.
• Assist in the development of repair and maintenance protocols to improve efficiency and reduce downtime

4. Customer Interaction and Support:
• Interact with riders in a professional and supportive manner, explaining repairs and providing tips for bike maintenance.
• Educate riders on safe handling of electric motorcycles and how to avoid common issues.
• Provide customer support by answering basic technical questions from riders and addressing their concerns about bike performance

The Ideal Candidate:
• Certificate in Automotive mechanics or a related field.
• MUST have 2 years of experience of repairs and maintenance for automobiles.
• MUST have a valid riding permit.
• Ability to work under pressure and respond quickly to breakdowns in the field.
• Knowledge of electric motor systems and electrical troubleshooting.
• Excellent problem-solving skills and a strong technical aptitude
• Skilled in using Google Workspace and Microsoft Office Suite (Word, Excel, PowerPoint).
• A customer-focused mindset with a passion for delivering exceptional service.