ICT Assistant Hunger Fighters Uganda

Organization initiated in 2008, Pursuing a vision of “A Hunger and Malnutrition Free Uganda”. The Organization is engaged in the activities of fighting hunger in Uganda with a local, national and global perspective.
HFU is a WFP Cooperating Partner for General Food Assistance (GFA) and Livelihoods and Resilience Projects in Nakivale – Oruchinga and KyangwaliRefugee settlements in the South- Western part of Uganda.

We are committed to achieving workforce diversity in terms of gender, nationality and culture. All applications will be treated with fairness and the strictest confidence.

We do not tolerate sexual exploitation and abuse, any kind of harassment, including sexual, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

HFU wishes to recruit volunteers to fill the position tenable in the GFA Project in Nakivale/Oruchinga refugee settlements in Isingiro District in the South –
Western of Uganda.
Position: ICT ASSISTANT (01)
Location: Field Office (Isingiro)
Employment Type: Contract
Reporting: ICT & Documentation Officer

Job Purpose
Under the guidance and direct supervision of the ICT and Documentation Officer, the ICT Assistant will provide technical ICT and administrative support services to the entire HFU Team in the respective location. She/he will provide daily technical support to users of information management tools and technology infrastructure.
The ICT Assistant will provide operational support to the HFU’s core ICT operations as well as quality first line technical support to system users at the field level, to ensure optimal performance of both system infrastructure and personnel. The position holder will ensure that all project ICT Systems are maintained and operational to support management of the GFA implementation activities.

Key Duties and Responsibilities
Summary of key functions for the ICT Assistant
• Implementation of ICT management systems and strategies.
• Ensure effective functioning of the HFU Field office ICT hardware and software packages.

Support to establishment the robust Computer networks and administration.

Ensure Security of the ICT hardware and software Components.
• Contribute to web and systems management services.
• Conduct timely and periodic assessments on the HFU ICT systems and make recommendations to the effective functioning of the Information systems.
• Support in organization branding, re-branding and communication.
• Facilitation of knowledge sharing and staff capacity building.

Detailed Job Description
• Support the field office in implementing set standards for applications and systems that meets the needs of the users and supports the overall ICT infrastructure.
• Support the installation of the software packages, basic

repair/maintenance of computer hardware and other IT equipment.
• Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.
• To decide on appropriate resolution to ICT related incidents and
• escalating incidents that cannot be resolved at the field office level.
• Participate in the formulation of HFU ICT and documentation proposals, processes, policies for planning and business continuity plan for approval.
• Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points to prevent faults from occurring.
• Respond to user needs and questions regarding network access.
• Support the organization of off-site storage of backups.
• Support the maintenance, trouble-shooting and monitoring of the HFU website, systems and Intranet.
• Support in designing engaging graphical content to enhance HFU’s communication and branding efforts.
• Maintain the up-to-date inventory of ICT equipment and keep track of movements of ICT equipment.
• Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with HFU standards.
• Maintain the filing system ensuring safekeeping of confidential materials.
• Provision of ICT support during key events like Trainings, monitoring, reporting and any other cerebrations or functions
• Train HFU staff on email system and utilization of available communication channels and systems.
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility.
• Participate and support the organization of trainings for the staff andpartners on ICT issues.
• Make sound contributions to knowledge networks and information dissemination
Other Project-Based Responsibilities
• Support in the set-up of the management and programmes information systems to enable effective and efficient project implementation.
• Support the configuration of servers and the setup of networks at Food Distribution Points (FDPs) during General Food Assistance (GFA) activities to ensure reliable connectivity and efficient operations.

Support the M&E Officer in developing workplans, detailed budgets and systems for monitoring and evaluation activities.
• Support in the extraction of data from various sources in collaboration with the M&E unit or other partners.
• Contribute to the development of the Field Implementation Plan (FIP), ensuring alignment with Field strategy, agreement on programme indicators and inclusion of monitoring and evaluation activities in the work plan.
• Perform other duties and tasks as assigned or required to support the ICT Unit.

Knowledge, skills and abilities
• ICT/Proficiency in the use of computers for: Word processing, simple
• accounting, Databases, Spreadsheets, E-mail, and Internet.
• Behave Ethically: Understand ethical behavior and business practices,
• and ensure that own behavior and the behavior of others is consistent
• with these standards and aligns with the values of the organization.
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
• Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external beneficiaries to meet or exceed their expectations within the organizational parameters.
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Lead: Positively influence others to achieve results that are in the best interest of the organization.
• Make Decisions: Assess situations to determine the importance, urgency and risks, and collaborate with the ICT & Documentation officer to make clear decisions which are timely and in the best interests of the organization.
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
• Plan: Participate in determining strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
• Extra Commitment and Flexibility: The ICT -Assistant must have the ability to follow work a standard but may be required to work some evenings and weekends under particular circumstances.
• Prevention of Sexual Exploitation and Abuse, and Zero tolerance to fraud:
• Actively promote PSEA (Prevention of Sexual Exploitation and Abuse and zero tolerance to fraud) standards within Hunger Fighters Uganda and amongst beneficiaries served.
• Compliance & Ethics: Promotes and encourages a culture of compliance and ethics throughout Hunger Fighters Uganda.
• As applicable to the position, maintains a clear understanding of Hunger Fighters Uganda’s and donor compliance and ethics standards and adheres to those standards.
• Conduct work with the highest level of integrity

Qualification
• Bachelor’s Degree (Honors) in Computer Science, Information Communication Technology, Computer engineering, Information Systems or related course from the recognized institution of higher learning.
• Post graduate training in Computer Science, Information Technology, Information Systems or Industrial Art and Graphics Design is an added advantage.
• Should have at least one IT verification preferably Cisco Certified Network Administrator (CCNA) or CCNP, Information technology infrastructure library (ITIL), CompTIA A+

Details of Experience
• At least 2 years of experience in an ICT Department of an NGO setting.
• Experienced in windows server configuration and management.
• Experienced in local and wide areas network and computer security management.
• Experienced in end – user support for systems and applications.
• Knowledgeable about CISCO routing and switching, VPN connectivity
• Knowledge of windows operating systems and Microsoft office.
• Fluent in English and interpersonal relations.