Position: Member Service Representative
Company: United Nations Federal Credit Union (UNFCU)
Location: Entebbe and Kampala Representative Offices
Job Type: Full-time
Application Deadline: 13th September 2024
About UNFCU
The United Nations Federal Credit Union (UNFCU) is an American credit union established in 1947 by United Nations employees. With its headquarters in Long Island City, New York, UNFCU provides financial services to members worldwide. Notably, in October 2010, UNFCU became the first institution in the U.S. to issue chip-and-PIN cards.
Key Duties and Responsibilities
- Uphold UNFCU’s mission, core values, and guiding principles by providing exceptional service to colleagues and members.
- Deliver a memorable member experience at each touchpoint.
- Build relationships with members by asking effective questions to understand their needs.
- Present UNFCU’s products and services to meet members’ current and future needs.
- Investigate and resolve issues with member accounts/loans in a timely manner, keeping members informed of the status.
- Ensure compliance with regulations, policies, and procedures while keeping up-to-date with changing regulations and technology.
- Verify eligibility of prospective members, establish new memberships, and open new accounts.
- Respond to member telephone inquiries and prepare responses to member correspondence.
- Maintain confidentiality of all member account information.
- Assist with clerical/reception duties and other functions to improve office efficiency as needed.
- Make member presentations and conduct service calls, including to members at out-of-duty stations.
- Participate in Credit Union training programs.
- Exhibit flexibility and perform other functions as requested by management.
Minimum Qualifications, Experience, Knowledge, and Skills
- A university degree and a minimum of 4 years of experience in a financial institution.
- Experience with retail banking products and services.
- Knowledge of regulations pertaining to accounts, services, confidentiality, and lending, or the ability and willingness to learn these practices.
- Proficiency in Microsoft Office and the ability to learn and use other applications.
- Strong service orientation with excellent oral and written communication skills.
- Excellent interpersonal skills, tact, and diplomacy.
How to Apply
If you believe you fit the profile, please send your application and resume, including three referees, to ug_hrs@pwc.com by close of business on 13th September 2024.
Note: Only shortlisted candidates will be contacted.