3. Job Title: Standards and Statistics Officer (1 Position)
Duty Station GPO Kampala
Level: 4
Reports to: Managing Director
PURPOSE OF THE JOB
Ensure that processes pertaining to mail quality and service delivery standards related to UPL are complied with.
DUTIES
AND
RESPONSIBILITIES
1. Data collection and analysis of mail volumes handled at DPOs and Office of Exchange and disseminate results in a timely manner and ensure regular submission of monthly reports from DPOs and Office of Exchange.
2. Establish and maintain reliable mechanisms for testing quality and analyzing the results obtained.
3. Ensure operating arrangements meet targets for connection to international conveyance and analyze conveyance reports, Identify poor routes and advise on alternative routes/airlines.
4. Check airline handover times and discuss remedial actions with airlines/agents and obtain details of violations/losses/damage and discuss with airlines, ensure feedback is gotten from clients, especially corporate clients.
Prepare and distribute forms for checks to be made and ensure timely collection, when complete, highlight any problems and difficulties, analyze results and ensure feedback is communicated.
6. Measure and publish standards for all products and services by sensitizing staff to quality standards and publishing them to all stakeholders.
7. Receive details of operational failures and help coordinate remedial action.
KEY
PERFORMANCE INDICATORS
1. Quality standards manual and procedures in place
2. Number of quality checks prepared and distributed
3. Amount of data collected and analyzed
PERSON SPECIFICATION
Minimum Qualifications
• Bachelor’s degree (Honors) in statistics or economics.
Working Experience
• A minimum of four (04) years working experience in mail handling, data collection and analysis from a reputable organization. Competencies
• Data analysis and management abilities
• Computer applications
• Report writing
• Monitoring & Evaluation
Interested candidates should send their Hard copy application to the address below not later than 2nd September, 2024.
The Head, Department of Human Resource and Administration
Uganda Post Limited
P.O. Box 7106 Kampala
Uganda
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