9. Job Title: Mail Handler (21 Positions)
Duty Station: Busia, Kitgum, Busembatya, Bombo, Bushenyi, Kumi, Kabale, Kamuli, Kapchorwa, Kisoro,
Kyambogo, Lugazi, Mubende, Rukungiri, Soroti,
Tororo, Nakasongola, Lyantonde, Bugiri, 2 EMS
Level: Seven (07)
Reports to: Station In-charge
PURPOSE OF THE JOB
Handling customer’s incoming and outgoing mails by distributing and delivering them to the right owners in line with the objectives and aims of UPL.
DUTIES AND RESPONSIBILITIES
1. Sort incoming and outgoing mail and packages according to established routes and delivery schedules
2. Assist customers with inquiries and provide information about postal services and products.
3. Ensure timely and accurate delivery of mails and packages to designated addresses along specified routes.
4. Maintain accurate records of deliveries including any undelivered or returned mails and report any issues encountered during delivery to the supervisor.
5. Weigh, stamp, and process letters and packages, applying the correct postage and ensure that mail is securely wrapped and ready for delivery or dispatch.
6. Perform basic maintenance and safety checks on the motorcycle to ensure that it is in a good working condition and promptly report any mechanical issues or needs for repair and servicing to the Administration for immediate handling.
Follow all traffic laws and safety guidelines while riding the motorcycle and use appropriate safety gears and equipment to ensure personal safety and the security of mail items.
8. Handle all postal items with care and in accordance with postal regulations and procedures and maintain confidentiality of customer information.
9. Make certain that torn and damaged items are carefully secured, re-weigh the item, wrap it again and make a report to the supervisor.
10. Perform any other duties that may be assigned by the supervisor
KEY PERFORMANCE INDICATORS
• Percentage of correctly sorted and routed mails and packages
• Average number of mails processed per hour/per day
• On time delivery rates
• Number of customer complaints related to mail handling errors or delays
PERSON SPECIFICATIONS
Minimum Qualifications
i. Diploma in Business or Management
ii. MUST have a valid riding permit with class A
Working experience
At least two (02) years working experience in reputable organization.
Competences
• Effective verbal and written communication
• Timely mail processing and delivery
• Ability to lift and move heavy mailbags and packages.
• Ability to speak and write English
• Ability to use a computer
Interested candidates should send their Hard copy application to the address below not later than 2nd September, 2024.
The Head, Department of Human Resource and Administration
Uganda Post Limited
P.O. Box 7106 Kampala
Uganda
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