Key Responsibilities:
Operational efficiency:
• Ensure adherence to policies, processes, procedures as per documented operating standards (SOPs & Operations Manual) including compliance with AML/KYC guidelines in processing of transactions.
• Ensure support to the MSQC to achieve timely resolution of all operational audit issues at the branch.
Ensure adherence to approval limits for processed transactions.
Service quality:
• To offer seamless customer satisfaction through operational efficiency/accuracy and acceptable turnaround time on all transactions.
Timely customer complaint resolution so as to ensure seamless customer experience.
Branch administration:
• Provide supervisory support and continuity to the Manager Service Quality and Compliance.
• Coach, train and develop skill sets of direct reports.
• Ensure that branch service providers are properly introduced, verified and monitored.
Business growth:
• Generate and give leads to the Branch sales team from daily transactions or engagements to support business growth.
Submit your CV and Application on Company Website : Click Here
Closing Date : 30th August, 2024
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