Offer and deliver effective customer service while ensuring adherence to policies and procedures.
Provide guidance and support to customers while mitigating inherent risks to improve service delivery.
Key Responsibilities:
• Cross sell all bank products and services.
• Attend to customer’s queries whilst lodging them In ECRM
• Resolve and minimize number of customers complaints.
Receive and analyze customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T.
• Maintain proper documentation and custodianship of Blank forms.
Ensure 100% collection of revenues for services rendered.
• Rectify irregularities highlighted in the audit report in customer service area.
• Punctual and accurate submission of relevant reports.
• Ensure all relevant stationary is available to customers.
• Cleanliness of the banking hall.
• Any other duties assigned from time to time.
Submit your CV and Application on Company Website : Click Here
Closing Date : 30th August, 2024
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