Job Title: Sales Lead (Uganda based), Furaha Venture – SC Ventures
Organisation: Standard Chartered Bank Uganda Limited
Duty Station: Kampala, Uganda
About the Company:
Standard Chartered Bank Uganda Limited is a British multinational banking and financial services company headquartered in Hong Kong, China. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services.
About Furaha
Credit penetration among retail individuals in most African countries is low given the poor penetration of credit bureaus and evolving maturity of alternate data to build credit footprints for borrowers. Furaha is addressing this by building a microlending platform that enables ‘purpose-driven’ loans to mass market customers across Africa, starting with Uganda as its first market. Furaha combines market-leading technology with a responsible lending approach, aiming to be a force for good to the individuals and communities it addresses.
Furaha is backed by SC Ventures (SCV), the innovation unit of Standard Chartered Bank.
Job Summary: Furaha Uganda seeks an ideal candidate to oversee its loan portfolio’s acquisitions, growth, and retention strategies. The Sales Lead will play a pivotal role in driving the growth and success of Furaha Finserve Uganda. This highly strategic and experienced individual will be a trusted advisor to the leadership team, contributing to Furaha’s strategic direction and achieving its ambitious business objectives. The role demands a customer-centric, data-driven, and agile disruptor who thrives under pressure in a highly competitive industry. The successful candidate will drive the penetration of Furaha’s proposition, scale strategic partnerships, and create value. The role also entails lead generation, developing sales initiatives for sustainable growth, and preparing regular monthly performance management reports to support Furaha’s strategic goals and leadership team.
Key Duties and Responsibilities:
Customer Acquisition, Sales Strategy and Management
- Develop and execute sales strategies and targets to drive revenue growth and market expansion.
- Identify and target new customer segments, leveraging data insights to refine the approach.
- Design and develop a sales plan in collaboration with participating financial institutions, telcos, and payment aggregators
- Drive loyalty and retention through repeat sales initiatives.
- Conduct comprehensive market research to identify emerging trends and opportunities in Furaha’s market.
- Analyze the competitive landscape and develop strategies to differentiate Furaha’s offering.
- Provide regular feedback on the set performance expectations.
- Track sales metrics and KPIs, attend regular performance reviews and adjust strategies.
- Collaborate with the analytics, credit risk, and portfolio management teams to ensure a healthy portfolio and potential maximization.
- Implement sales enablement tools and techniques to enhance productivity and effectiveness.
Partnerships and Alliances
- Forge strategic alliances with industry influencers, governance structures, associations, and other relevant stakeholders to enhance our market presence.
- Attend industry-related engagements, conferences, trade shows, and networking events to promote Furaha Uganda and generate leads.
- Formulate and execute outreach programs with partners to drive penetration and sales.
- Identify and evaluate potential strategic partners to expand the Furaha platform proposition beyond education financing.
- Develop customized proposals and presentations to attract and secure high-value partners.
- Oversee the onboarding process for new partners, ensuring seamless integration with Furaha’s systems and processes.
- Conduct training sessions and workshops to familiarize partners with Furaha’s capabilities and opportunities.
- Maintain regular communication with partners, addressing issues and ensuring alignment with business objectives.
- Monitor partner performance and provide feedback and support to maximize mutual success.
- Develop co-creation, collaborative, and joint initiatives to drive growth.
Strategy and Business
- Support the execution of Furaha’s strategy in Uganda along with culture based on purpose-driven business goals, continuous innovation, agility, empathy, and respect.
- Foster a culture of compliance and good conduct to establish the company as a model of strong governance amongst peers
- Support product development that will complement the Furaha’s mission of purpose-driven loans.
- Remain abreast of relevant industry developments, including competitive changes, to inform strategy and business development.
People and Talent
- Lead, mentor, and develop the sales rails, fostering a high-performance culture and ensuring alignment with Furaha’s goals.
- Equipping the sales teams with the right tools to execute efficiently.
- Allocate resources effectively to maximize sales opportunities and ensure efficient territory management.
- Develop and manage sales budgets, ensuring optimal use of funds to achieve objectives.
- Training and development of the sales resources.
- Make the company a place that talented, ambitious, purpose-driven individuals aspire to work for
- Manage performance, wellbeing, and engagement by creating a culture of achievement and satisfaction.
- Role model the company values and behaviours, consistently promoting and reinforcing them.
- Conduct regular 1:1s and annual performance & development reviews to ensure a high level of performance and continuous coaching and feedback.
Governance, Regulatory and Business Conduct
- Ensure independence, timely responses and escalation of risks and issues where it is felt that risk tolerance of the company is exceeded.
- Oversee the development of controls for the Company for all risk types as set out in the relevant Risk Management Frameworks.
- Collaborate with other governance, risk, and compliance teams within the Group and SCV to anticipate horizon risks that may have a significant impact on the Company and support the development of effective strategies to mitigate such horizon risks, including global standards for conduct of business.
- Ensure swift remediation of any regulatory breaches or incidents
- Insofar as they relate to regulatory and financial crime compliance, ensure details of developments are provided giving rise to a material risk that serious regulatory breaches or breaches of risk tolerances (as agreed by the Board from time to time) may occur
- Display exemplary conduct and live by the Group’s and Furaha’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Qualifications, Skills and Experience:
Required Skills and Experience
- 10 years of relevant working experience in sales and business development in banking, payments, or similar sectors.
- Proven track record of acquiring and managing strategic partners, with demonstrated success in driving revenue growth
- Excellent collaboration, customer experience, and relationship-building abilities, focusing on creating lasting customer value
- Ability to thrive under pressure and maintain composure during challenging situations, fostering a collaborative and customer-focused approach within the team.
- Ability to collaborate and work dynamically across country, business and SCV stakeholders.
- Strong understanding of the financial services sector, with sound judgment on business practices, regulatory framework and general risk management.
- Possess leadership qualities and able to lead the implementation of Furaha’s strategic initiatives
- Ability to build, train, develop and manage effective teams.
- Strong organizational skills and an orientation to deadlines and detail.
- Clear, concise and persuasive writing and presentation skills.
- Experience in or with early-stage Financial services entities involved in lending in Uganda will be a huge advantage.
Skills and Characteristics
- Imaginative and creative approach to how we do work. Curiosity about new technologies, workflows, and products.
- You enjoy working independently and are able to take informative decisions independently. You enjoy mentoring and teaching others to create a world class cohesive team
- Energy and desire to succeed; follows through on commitments; pushes self and others to deliver exceptional results.
- Ability to work across cultures and backgrounds is a must. Seeing things from multiple perspectives and being easy to work with.
- Ability to see things from multiple perspectives, as well as ask the question “why” continuously
- Tireless work ethic and enthusiasm to execute and get things done.
- Knowledge of the organization’s industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations.
- Ability to understand geographically dispersed and highly varied customer and segment base.
- Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours
How to Apply:
All candidates who wish to join Standard Chartered Bank should apply online at the link below.
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