Job Title: Graduate Management Trainee IT (Fresh Graduate Jobs)
Organisation: DHL Global Forwarding (Uganda) Limited
Duty Station: Kampala, Uganda
Reports to: IT Lead
About the Company:
DHL Global Forwarding (Uganda) Limited is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Job Summary: The GMT role is to support the IT team in ensuring that users receive appropriate IT assistance in a timely manner. The GMT shall work with the service desk team as a central communication unit that provide a single point of contact between the business and IT.
Key Duties and Responsibilities:
- Respond to users calls regarding IT related issues and forward request or incident to ISM or Applications team.
- Follow-up with ISM/Apps team on solution or work-around for users request or incident raised.
- Communicate to the business on any IT service issues, incidents, or request. Notify users on any IT service degradation or downtime.
- Manage IT Asset register for Uganda.
- Manage relationship between business and IT Suppliers.
- Assist the business in user support and any other IT related request or incident.
- Timely monthly incident management reporting to the IT lead
- Application service management – support managing, coordination and resolving application service request.
- Documentation of application support and maintenance process in accordance with set standards.
- Documentation of application user manual
- Product lifecycle and release management
- Application change management
- Application deployment planning
- Assist to manage small application projects.
- Action activities on projects as part of a project team
- Provide pertinent information to facilitate project updates.
Qualifications, Skills and Experience:
- Undergraduate degree First class or second upper in IT, Computer Science, Telecom Engineering
- Fresh Graduate 2023.
- Software Product management
- High level of data analysis skills
- Networking Knowledge (LAN and WAN)
- Basic database knowledge
How to Apply:
All prospective candidates should apply online at the link below with an updated CV and academic credentials
Deadline: 5th August 2024
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