IT Support Officer Biyinzika Poultry International Limited (BPIL)

Biyinzika Poultry International Limited (BPIL) is the leading integrated poultry company and a recognised household brand within Uganda. BPIL produces and distributes quality day-old chicks and HACCP certified animal feed through over 40 branches within Uganda and the East African region. BPIL also produces chicken meat products under the Pearl Chicken Brand.

Key Responsibilities
• Install and configure computer hardware operating systems and applications to ensure optimisation of systems.
• Monitor and maintain computer systems and networks.
• Take staff or clients through a series of actions, either face to face or over the phone, to help set up systems or resolve issues.
• Trouble shoot system and network problems, diagnosing and solving hardware or software faults.
• Report regularly to the line supervisor of any pending tasks and work completion.
• Replace parts as required.
• Provide support, including procedural documentation and relevant reports.

Follow diagrams and written instructions to repair a fault or set up system.
• Support the roll out of new applications.
• Set up new user’s accounts and profiles and deal with password issues.
• Respond within agreed time limits to callouts.

Education:
• Bachelor’s Degree in Information Technology/Systems
• Experience: Minimum of 3 years’ experience in a similar role in a busy commercial environment.
• Professional: Any other certification in IT is an added advantage

Knowledge & Competencies:
• Basic understanding of networks and support of the peripheral, knowledgeable about software and hardware management, highly flexible and agile, ability to work calmly under pressure and excellent interpersonal and communication skills.
• Knowledge in server management is an added advantage.