Job Title: Team Leader (2 Positions)
Organisation: Access Financial Services Limited (AFS)
Duty Station: Fort Portal and Iganga, Uganda
About the Company:
Select Africa Limited is an Isle of Man company, established more than 20 years ago with the intention of owning a number of retail financial services businesses in Africa, outside of South Africa. It is the holding company of the Select Africa group of companies (“Select Africa”).
Select Africa entered the Ugandan market in June 2019. Trading as Access Financial Services Limited (“AFS”), the business provides credit to civil servants via its unique paperless loan origination platform, delivered by our team of field agents, adhering to the philosophy of taking our products to our clients where they live or work, practicing the mantra of “We come to you.”
Job Summary: The Team Leader is responsible for managing, leading and guiding the Regional Sales Agents Team to increase new client business in line with the strategy of growing the loan book.
Key Duties and Responsibilities:
- Manage all aspects of the relationships between the Company and all key personnel (payroll and managerial) at all Government Institutions within the region.
- Manage all brand related activities, including but not limited to brand building, brand image, brand equity retention within the region. This will specifically include the following:
- Activations per the minimum criteria as specified from time to time.
- Introduce the Company to new payrolls and conclude payroll check-off arrangements/Memorandums of Understanding (“MOUs”) with each to allow the Company to introduce its’ products and services to the staff of that entity.
- Recommend advertising and promotional opportunities to the Regional Manager.
- Implement and execute on all approved advertising and promotional opportunities.
- Maintain oversight of and assist in the managing of client relationships within the region.
- Provide assistance to the Sales Team through providing operational support to the Company’ Agents working within the region:
- Assist the Regional Manager with recruiting Agents.
- Provide sales training and coaching to Agents. Such training shall take place strictly in compliance with the Operational Procedures which may be amended by the Company from time to time in its sole and absolute discretion.
- Assist the Regional Manager with the performance monitoring of Agents under his/her supervision and assist underperforming Agents through coaching and guidance.
- Supply Agents timeously and regularly with the appropriate marketing materials
- Personally facilitate the conclusion of any rollover or top-up loans requiring personal interaction with the client.
- Provide assistance to the Operations Team:
- Assist in engaging with payrolls to facilitate uploading of new loan instalments.
- Assist in the procurement and sharing of supporting documents for Loan Applications in the form of Letters of Undertaking and/or Consent Letters from clients and payrolls.
- Provide assistance to the Collections Team:
- Assist in engaging with payrolls to facilitate the collection of monthly remittances from those payrolls.
- Assist in engaging with payrolls to facilitate resolution of longer outstanding payments from those payrolls.
- Assist in engaging with payrolls to facilitate resolution of any dropped or short paid deductions.
- Assist in engaging with payrolls to facilitate resolution of any payment related queries.
- Assist in engaging with payrolls to facilitate tracing of any delinquent/arrear clients.
- Establish a weekly planner indicating planned appointments and activations for the week ahead. The primary benchmarks, for clarity, are set out in this agreement as follows:
- Visit every payroll within the designated area(s) at least once per month.
- Meet with every Agent (singularly or as a group) in the region at least once per month.
- Report every morning to your designated line manager (Regional Manager/Branch Manager) either in person or by telephone, in the case of satellite-based Team Leaders, to assess progress and file a daily report at the close of business in a format to be discussed with your line manager.
- Provide complete and accurate written records of all daily activities conducted, including but not limited to employers seen, individual applicants or potential applicants interviewed or interacted with, and contact numbers of same. The format and reporting frequency hereof will be as agreed with your line manager from time to time.
Qualifications, Skills and Experience:
Qualification Requirement
- A relevant tertiary qualification is preferable.
Experience / Background Preference
- The company will only look at candidates who have no less than three years’ related work experience within a high-performance sales environment.
- Previous experience of the payroll product within the Microfinance sector will be advantageous.
- A strong analytical ability is a requirement of the role.
- A valid Driver’s License is a MUST requirement of the role.
Key Competencies The successful candidate will need to demonstrate the following:
- A strong customer service focus.
- Sales and business development skills.
- Strong interpersonal and communication skills, both verbal and written.
- The ability to influence and persuade others.
- Strict attention to detail.
- The ability to analyse data, identify trends and form reasonable conclusions.
- A strong work ethic.
- A self-starter who is proactive, shows initiative and displays high levels of self-motivation.
- Self-assurance and a confident manner.
- Strong time management skills – the ability to prioritise and manage workflow.
Location: The position is based at our Regional Branches in the Fortportal and Iganga districts. Please include the preferred area of operation in your application.
Compensation: An annual cost to company remuneration package will be commensurate with the level of education, technical skills and experience of the successful candidate.
How to Apply:
Please forward applications to careers@afs.co.ug
Deadline: 9th August 2024
NB: Previous Applicants need not Apply. If you do not hear from us within two weeks, please consider your application for this vacancy unsuccessful. In this instance, please be assured that we shall retain your application and will be in touch should a suitable opportunity arise in the future.
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