Job Listing: Assistant Relationship Manager
Organization: KCB Bank
Location: Gulu, Uganda
Employment Type: Full-time
Deadline: 05/08/2024
Job Definition:
Execute sales of SME assets, liabilities, and other product types as per targets allocated by the Branch Manager. Deal with customer queries, requests, instructions, suggestions/service feedback, and disseminate information on bank products to both existing and potential customers. Facilitate the branch’s service delivery to customers. Handle the establishment of new and variation of existing account relationships. Deal primarily with SME accounts.
Principal Accountabilities:
- Selling bank products to new customers and cross-selling to existing customers.
- Handling the establishment of new account relationships, variations to the existing relationships, initial stages of credit matters, and dissemination of information relating to the bank’s products and services.
- Deposit mobilization for the bank.
- Extending support and guidance to the Customer Care Representative.
- Leading the branch’s customer service.
- Managing credit cards/debit cards inquiries and encashment.
- Collecting information from customers relating to account relationships.
- Handling of shares IPO related matters.
- Conducting initial interviews with customers who require financial assistance/facilities and directing them accordingly, ensuring that relevant supporting documents are obtained.
- Completing business banking returns, customer care returns, sales returns, and relevant areas of the executive summary.
- Managing annual branch budget relevant areas.
- Conducting sales calls and gathering market intelligence.
- Receiving and solving or escalating both verbal and written customer complaints, noting to record them in the customer complaints register.
- Receiving, guiding, and conducting initial appraisals of loan applications.
- Explaining and having customers sign letters of offer.
- Offering information on check-off loans, receiving applications, appraising & dispatching them to CRU-H/O, and guiding & witnessing acceptance of terms of credit on offer letters.
- Completing the advance’s facilities books (date applied, approved/declined, date letter of offer signed, date draw down made, etc.).
- Performing any other duties that may be allocated from time to time.
Knowledge and Experience Required:
- A university degree in a relevant business discipline; any professional qualification in general banking is an added advantage.
- At least 2 years of experience in sales and services and their relevance to SME customers.
- Ability to identify, analyze, and structure both SME lending requirements.
- Thorough knowledge of banking products and services.
- Demonstrate knowledge of digital financial services and their relevance to customers.
- Strong communication, negotiation, and interpersonal skills with the ability to win business.
- Passion for performance.
- Openness to new ideas in a rapidly changing business environment and innovation.
- Ensure credit loan applications are well captured in the credit analyst system and follow up for timely resolutions of customer disputes.
Application Process:
Interested applicants should click HERE to apply.
About KCB Bank:
KCB Bank Uganda, which has been part of the KCB Group since 2007, is a financial service provider that focuses on providing innovative banking solutions in Uganda. It is licensed as a commercial bank by the Bank of Uganda, the national banking regulator.
