Manager, Relationship, Chinese Sector Standard Bank

To manage an assigned portfolio of Chinese Business client accounts providing banking advice and relationship support ensuring Excellent service, while integrating all Standard Bank products, services and resources, to ensure that their needs are met, thereby achieving the defined revenue targets through retention of existing business and acquisition of new business, in order to maximise bank’s profitability.

Qualifications
Minimum Qualifications: First Degree
Field of Study: Business Related Course

Experience Required
The role requires 2-5 years in customer service and Relationship Management.

Excellent communication skills with a bias in speaking, reading and writing Mandarin.
Experience in relating with Chinese customers and businesses.
It requires client facing banking experience with ability to relate with customers at all levels.
Significant product knowledge including specialized products and financial structures. Forecasting, cost control and client financial analysis.
Experience in preparing and motivating Credit applications is essential with a good understanding of operational and administrative processes as well as risk and compliance standards and with a focus on maintaining high standards of service and problem resolution.

Competencies:
• Exploring Possibilities
• Adopting Practical Approaches
• Examining Information
• Documenting Facts
• Articulating Information
• Interacting with People
• Team Working
• Understanding People
• Valuing Individuals
• Following Procedures
• Seizing Opportunities
• Pursuing Goals
• Client Retention
• Mind of Customer Experience
• Client Servicing
• Customer Understanding (Business Banking)
• Product Knowledge (Consumer Banking)
• Cross and Up-Selling