Relationship Manager-Social Enterprises PostBank Uganda Ltd

The purpose of the role holder is to acquire, grow and manage social enterprises (Non– Governmental Organizations (NGOs), Civil societies, faith-based institutions, social associations, Non Public sector SACCOs, Labour externalization companies and other social entities). The key responsibilities being customer acquisition, retention and income generation from the sale of banks products.

KEY RESPONSIBILITIES /KEY DELIVERABLES
• Mobilisation of deposits for the bank through institutional deposit mobilization with a focus on Non-Governmental Organizations (NGOs), faith-based institutions, SACCOs, social associations, labour export companies and other social entities.
• Growth of the existing deposit book as per the set bank targets through growth of current accounts/collection business as well as wholesale deposits from the focus institutions.

Growth of the credit facilities under social enterprises sector and ensuring sufficient monitoring of the portfolio.
• New client onboarding through the development of a pipeline of prospective clients to ensure sustainable growth of the Portfolio.
• Keeping abreast of developments in the social enterprises’ environment both locally and internationally.
• Identify and address assigned customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
• Maintain a pipeline of prospective clients targeted for purposes of onboarding.

Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
• Prepare account plans to ensure each relationship is managed according to the bank’s expectations with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
• Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are not lost to competitors.

Manage existing relationships to deepen the relationship for business banking solutions.
• Initiating and monitoring customer/Bank contact at all levels, ensuring that customers enjoy the highest standards of service.
• Ensures that all new businesses are in line with AML/KYC and other laws and regulations and customer information is regularly updated.

Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.

BUSINESS BEHAVIOURS & FINANCIAL RESPONSIBILITY
• Set and drive the achievement of sector specific financial targets and achieve the budgeted profitability.
• Goal driven and result-oriented: Enjoys being measured and judged by financial and other performance targets.
• Personal Ethics: Must be honest, fair and just with self and others, and demonstrates integrity in work and business contacts.
• Communication Skills: Excellent communication skills.
• Interpersonal Skills: Must be a people person, with ability to interact with key stakeholders in the various business sectors.

Human Resources Management Skills:
• Staff supervisory skills and ability to train and develop staff.
• Passionate on the job: Staff willing to consistently exceed set objectives within and outside the current their responsibilities

QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED
• Bachelor’s degree, preferably in Business and other relevant fields.
• At least five years of relevant experience (specific industry sector experience, such as dealing with industry stakeholders at an Executive level, will be considered an advantage).
• Previous exposure and experience in business/corporate banking is an added benefit.
• Credit management Skills is an added advantage
• Broad knowledge and understanding of how the PostBank works.
• Excellent client engagement skills