Key Roles: This is a full-time on-site role for a Tour and Travel Coordinator at Faraja Safaris located in Kampala. The Tour and Travel Coordinator will be responsible for coordinating and organizing travel arrangements for clients, including booking flights, hotels, and transportation. They will also create and manage tour itineraries, handle visa applications, and provide exceptional customer service to ensure a smooth and enjoyable travel experience for clients.
Responsibilities and Duties (Skills):
• Plan and organize travel itineraries for individual clients and group tours, including flights, accommodations, transportation, and activities.
• Coordinate with airlines, hotels, tour operators, and other travel service providers to make reservations and bookings.
• Research destinations, attractions, and travel options to provide clients with relevant information and recommendations.
• Communicate with clients to understand their travel preferences, budget constraints, and special requirements.
• Provide personalized assistance and support to clients throughout the booking process and during their travels.
• Handle inquiries, requests, and issues from clients in a prompt and professional manner, ensuring high levels of customer satisfaction.
• Keep up-to-date with travel industry trends, regulations, and developments to provide accurate and timely information to clients.
• Collaborate with other team members to optimize processes, improve service quality, and achieve business goals.
• Maintain accurate records of bookings, payments, and other relevant information using our booking system and databases.
• Assist with administrative tasks, such as preparing travel documents, invoices, and reports, as needed.
• Prepare tour packages and sell them as per the tourism manual and standard of operating procedures.
• Turn at least over 30% of the inquiries into actual bookings within a 24-hour turnaround response time.
• Ensure the correct Markups are being followed and applied at all times
• Maintaining the key accounts assigned to you as per the agent allocation list
• Perform related duties and fulfil to achieve Company goals
• Brief and debrief clients/guides and submit the feedback to the tour and Marketing team.
• Handle marketing of the tour packages created both online and in other interactive direct approach processes.
• Handling hotel and permit bookings, invoicing correctly and collecting payment within the 45-day deadline policy.
• Submit a monthly report as per the assigned specific duties.
• Key Performance Indicators:
• Meeting and exceeding the Monthly targets i.e. meet or exceed the required USD 5000 sales target every month.
• Turning 30% of inquiries into confirmed bookings
• Thoroughly maintain and regular follow up with all assigned accounts
• Briefing and debriefing clients and ensure welcome packs are always handed out to clients
• All bookings, invoices and outstanding payments are settled as per the company policy
• Monthly report submitted by the 12th of the month
Qualifications:
• Bachelor’s degree in hospitality management, Tourism, Business Administration, or related field preferred.
• Proven experience in the travel industry, with a minimum of two (2) years in a similar role.
• Strong knowledge of travel booking systems, reservation procedures, and travel-related regulations.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with clients and travel partners.
• Outstanding organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously and prioritize workload.
• Customer-focused attitude and a genuine passion for travel, with a commitment to delivering exceptional service.
• Proficiency in computer software and applications, including MS Office suite and travel booking platforms.
• Ability to work independently and as part of a team in a fast-paced environment, with a positive attitude and a willingness to learn.
• Excellent organizational and time management skills
• Strong attention to detail and problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to multi-task and work under pressure
• Proficient in reservation systems and travel booking software
• Knowledge of local and international travel regulations and requirements
• Customer-oriented mindset and ability to provide exceptional service
• Experience in the travel and tourism industry is a plus
• Fluency in multiple languages is a plus
• Bachelor’s degree in hospitality, tourism, or a related field is preferred
Applications (Cover letter, CV, and certified academic documents) should strictly be sent by email to info@farajasafari.com as one document clearly addressed to The Hiring team not later than 27th June 2024, 5:00 Pm. We will respond to ONLY shortlisted candidates.
Whilst all applications will be assessed strictly on their individual merits, qualified candiates are especially encouraged to apply. Faraja Safaris is an equal-opportunity Employer.
Disclaimer: Faraja Safaris does not solicit money from its Applicants