Head of IT Human Capital Business Solution (HCBS)

In order to create a world class user experience for the entire business, the ambition of the function is aligned towards having a greater focus on shaping the future, delivering centralized and standardized solutions but with local execution, driving automation and digitalization, agile delivery of solutions, as well as maximizing the value from our investments. This position is accountable for ensuring continuity of computer services for computer users throughout the organization through planning, technical leadership, and project coordination. The role holder will be responsible for analyzing and directing all IT related activities of the organization with supervisory responsibilities for all staff assigned to the IT department
Reports To: Chief Finance Officer

Main Duties and Responsibilities
• Manage the end user experience of the organization’s IT services, directing end users to the appropriate service providers.
• Analyze & evaluate employee experience feedback with a continuous improvement mindset.
• Participate in Service Reviews with Central Teams to ensure providers are delivering the services required, identifying and implementing solutions for continuous improvements
• Maintain the Knowledge for all market specific organization capabilities and services
• Maintain local application landscape roadmap in conjunction with the organization’s strategic roadmap
• Identify local business demand and feed through to Business Partner
• Create, Assess and Manage changes related to local application, infrastructure and other elements
• Implement employee cyber education with local Compliance, Controls and Ethics champions
• Create and Maintain IT Service Continuity Plan
• Execute/ Invoke IT Service Continuity Plan as needed
• Manage the organization’s cost centers ensuring value optimization of organization costs
• Deliver technical or infrastructure projects that require local or regional involvement
• Manage local “hands & eyes” activity (Provision, Support (break fix, issue resolution) and Maintain communications / connectivity for site networks, servers
• Facilitate physical delivery / recovery of IT Assets (excluding software)
• Monitor / Administer the physical Environment where the Market Infrastructure is located including aspects like power, cooling and building management
• Hands on support to business and stakeholder meetings, workshops and conferences Perform diagnostic tests and troubleshooting to identify issues.

Academic/Professional qualifications, work experience, knowledge & skills
Essential:
• Bachelor’s Degree in ICT, Computer Science, Software Engineering, or related field.
• At least 5 years of progressive responsibilities in IS or an IS focused business area
• At least 3 years of relevant experience in FMCG Industry preferably in ICT, SAP or related ERP optimization.
• Training or knowledge of supported business domain areas.
• Experience interpreting business requirements, recognizing impact on business processes, and making recommendations
• Demonstrated capability in managing and delivering services (BPO and infrastructure).
• Demonstrated capability to build and maintain good business relationships.
• Experience interpreting business requirements, recognizing impact on business processes, and making recommendations.

Other Attributes
• People Management skills
• Problem solving skills
• Customer centric skills
• Communication skills
• Stakeholder management and Influencing skills
• Financial management and budgeting skills
• Negotiation skills