Regional Manager Finca

The Regional Manager’s position is a Senior Management position and is a key manager of all FINCA activities within the assigned Region. The Regional Manager is responsible for People Management, Business Management, Internal Controls and Portfolio Quality and Planning and Reporting at the Branches within the assigned Region.

Main duties and responsibilities:
People Management
• Ensuring good communication, understanding and acceptance of the FINCA Mission among all employees in the Region.
• Ensuring good team spirit and staff motivation in the Branches.
• Managing succession Planning in cooperation with the Human Resource Department to identify and support development of the High Potential Employees in the Branches.
• Performing on-going Mentoring of Branch Managers on leadership skills, staff management techniques, business skills, etc.
• Approving inter-branch relocations of a staff in order to close staffing gaps and increase efficiency.
• Initiating staff movements i.e promotions, demotions and termination of the contract for Human Resource Managers approval as per the staff performance standards
• Ensuring that all regional staff have necessary skills to efficiently perform their job. Where there are gaps, define and communicate Training needs of staff in the Region to Chief Commercial Officer and Head of Human Resource
• Participating as a trainer in leadership, management and key technical trainings of the Branch Staff
• Ensuring communication of all key management decisions to all Staff Members in the Region
• Directly managing Branch Managers performance, supervising performance management of other Branch Staff and participating in the performance management process when necessary.
• Soliciting for resumes from the region and participating in the interview of branch staff.

Business Management
Ensuring that all staff members of FINCA in the Region:
• Have clear understanding, acceptance and are able to communicate FINCA Brand to the Customers.
• Are well trained on the Customer Service Standards, have full understanding of it and apply it consistently in their daily activities
• Ensuring that all FINCA Uganda Offices in the Region are maintained in line with the Branch Maintenance Standards.
• Performing regular interviews and meetings with the existing and potential customers in order to understand customers’ expectations, gaps and potential areas for improvements in customer service and Customers Experience in the Branch.
• Supervising and controlling implementation of the Regional Growth Strategy and Expansion Plans in line with approved budget and timeline.
• In conjunction with the Branch Staff and Marketing Department, planning and supervising execution of the Sales Activities in the Region in order to achieve Regional Performance Targets.
• Ensuring that all Branches in the Region are sufficiently staffed in line with the Staff Budget in order to achieve growth targets.
• Ensuring that all Staff Members of the Branches are having good knowledge of all products offered by FINCA, are properly trained on sales and are applying sales techniques during interaction with potential and existing customers.

Internal Controls and Portfolio Quality
• Reviewing and discussing specific findings with Branch Managers and acknowledge Internal Controls report to Senior Management and ensure implementation of agreed Internal controls action plan.
• Ensuring appropriate disciplinary actions based on the Internal Controls and Internal Audit findings are escalated to Head of Human Resource.
• Escalating all compliance issues and suspicious activities to the Internal Controls Department
• On a bi-weekly basis, chairing Assets Recovery Committees for the Branches where PAR 30days exceeds 3% and 1 day exceeds 5%.
• Building a Compliant and Whistle Blowing work culture during monthly meetings with Branch staff & clients

Performing regular spot checks as following:
• Participating in at least 2 Credit Committees below his/her approval limits per month in every Branch in the Region
• Performing at least 1 customer or group visitation per month in Every Branch in the Region
• Performing at least 5 Policy knowledge interviews with Staff in a month
• Performing random cash counts (1 in every Branch per month)
• Verifying that all managerial communication from the Head Office has been properly communicated and understood by the Staff Members (5 spot check per month)
• Ensuring that Branch Managers respond adequately and timely to all raised findings in the Audit report to Regional Managers.
• Reviewing Audit Reports with the Branch Managers and submitting responses to the Commercial Operations Officer.
• Ensuring that resolution plans for each finding are created in the Audit Follow-up Strategy (Branch management team for local issues and/or RM &Management Board for structural issues)
• Ensuring that all findings are resolved according to the Audit follow-up strategy deadlines.

Planning and Reporting
• Providing quarterly reports to Senior Management on the Performance of the Region and key items that require their attention.
• As a part of the budgeting process, in conjunction with Branch Managers, developing 12-months Regional Growth Strategy and Expansion Plans based on market potential.
• In cooperation with the Branch Managers, developing and present for Commercial and Human Resource Managers’ approval of regional staffing plans in line with business targets and supervise execution of the Branch staffing budgets.
• Weekly review Loan Rejection Report, generated by the Banking Services and follow up on rejections with the Branch Managers
• Reporting all Banking Services related structural issues to Head of Banking Services.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
• Good leadership and People Management skills
• Good inter personal relationships/Working with People
• Excellent communication skills; Ability to communicate effectively, verbally and in writing, to clearly express logically reasoned ideas.
• Good understanding of sales management and customer service
• Good understanding of Credit and Risk Management
• Analytical and pays attention to detail
• Decisive and Initiating Actions.
• Ability to work well under pressure
• Professionalism
• Flexibility to travel

Qualifications, Skills and Experience
• Minimum of a recognized University degree in Bachelor of Commerce, Business Studies or Administration – Accounting Option or related discipline. MBA is an added advantage
• Minimum of 3 years work experience as in a Financial/Banking sector
• Good knowledge of MS Excel, Power Point and knowledge of Core Banking System
• Good understanding of branch performance and profitability matrices