Job Title: IT Officer
Department: Information Technology
Reports To: IT Manager
Location: Kampala, Uganda
Type: Full-time
Job Overview:
Impact and Innovations Development Centre (IIDC) is a not-for-profit organization focused on improving the well-being of vulnerable groups in Africa through promoting socio-economic development interventions and innovations. The IT Officer will manage and harmonize the organization’s information technology systems and infrastructure, ensuring smooth operation, security, and cost-effective deployment of IT services.
Purpose of the Job:
The IT Officer is responsible for overseeing and coordinating various aspects of the organization’s IT systems and infrastructure. They will play a crucial role in providing technical support, security, and ensuring the deployment of systems and services that support IIDC’s goals.
Main Duties and Responsibilities:
Hardware and Software Management:
- Install and configure computer hardware, operating systems, and applications.
- Troubleshoot and perform 1st level repairs of hardware, operating systems, and applications before escalation to vendors.
System and Network Administration:
- Administer, monitor, and maintain equipment, computer systems (workstations, phones, video-conference systems, power systems, CCTV), and networks.
- Troubleshoot, diagnose, and solve IT systems and network-related challenges.
- Manage and administer cloud instances (Microsoft365, AWS, Google Workspace, Zoom).
- Liaise with service providers (ISP, Telephone, and printers) to ensure maximum vendor support.
Security and Compliance:
- Implement security controls and measures to protect IT systems.
- Develop and update IT policies, procedures, and guidelines to ensure best practices and compliance.
- Ensure compliance with data protection laws.
- Contribute to the development and implementation of disaster recovery and business continuity plans.
User Support and Training:
- Set up new users’ accounts and profiles, ensuring data confidentiality.
- Provide technical support, training sessions, procedural documentation, and regular reports.
- Conduct capacity-building sessions to impart basic IT knowledge to users.
Technology Evaluation and Implementation:
- Test and evaluate new technologies to improve organizational processes.
- Enforce the use of cloud services for data storage to mitigate data loss risks.
- Stay updated on emerging technologies and trends in the non-profit sector.
IT Asset Management:
- Support the procurement of IT equipment and services, including needs assessment, drafting technical specifications, and advising during the evaluation of quotations.
- Maintain an updated inventory of IT systems, including hardware, software, licenses, and subscriptions.
Communications and Website Management:
- Ensure the organization’s website and social media pages are regularly updated and maintained with official updates.
Educational Requirements:
- Bachelor’s Degree in Information Technology, Computer Science, or a closely related field.
Added Advantage:
- Microsoft certification, CCNA, AWS cloud solutions certification, or any other relevant certification.
Competencies (Knowledge, Experience, and Skills):
- At least three (3) years of experience providing ICT and administrative support in a development context.
- Experience with backend administration of websites and platforms such as Plesk, cPanel.
- Experience working in Non-government Organizations.
- Knowledge of data protection laws.
- Knowledge of Linux.
- Experience with Cloud services such as Office 365, AWS, and Google Workspace.
- Experience with Windows operating systems and Microsoft Office applications.
- Ability to offer in-house and remote support to users.
- Good technical troubleshooting skills.
Required Attributes:
- Ability to multitask
- Good interpersonal skills
- Logical and innovative
- Team player and flexible
- Attention to detail
- Curious and fast learner
- Results-oriented and proactive
- Good communication and leadership skills
- Versatile and able to work in a fast-paced environment
Application Process:
If you believe you meet the requirements, please apply using this link.
Deadline: 28/06/2024
About Impact and Innovations Development Centre (IIDC):
Industry: Software & Data
Location: Kampala, Uganda
Impact and Innovations Development Centre (IIDC) is a not-for-profit regional Technical Assistance (TA) and Learning partner organization that works with development agencies in the public and private sectors to promote impactful and innovative programming.
