Field Training Coordinator ENGIE Energy Access

Our Sales team in Uganda has grown to over 1,200 members – including more than 1,100 My Sol Champions and 80 TLs. The rapid growth of the field team across the country has presented the need for more diligent and efficient ways of Recruiting, Training and ensuring that we hire field team members that are tested and uphold EEA-Uganda values in the execution of their day-to-day activities/sales.
You will in this task help the sales team to train good quality and reliable My Sol Champions; equip them with product knowledge about My Sol Products, Processes and build a team that is fraud-free, should be passionate about selling My Sol to quality customers in both urban and hard to reach remote areas – and dedicated to encouraging customers to keep up with payments.
You will also constantly be in touch with the field-based sales teams to monitor & evaluate the performance and behavior of the MCs that graduate, conduct on-ground field training and share feedback and insights gathered with Management.

Responsibilities  
• Ensure the recruitment, training, and retention of agents at all locations within the region. All Points of sale within the region should have a minimum of 15 active and well-trained agents monthly.
• Lead all training within the region assigned. These trainings can be at Service centers or stock points.
• Develop cross function training content for field teams based on the needs-based analysis.
• Plan, schedule and coordinate delivery of daily, weekly, and monthly training activities to field staff to ensure proper understanding of tools and business processes.
• Coordinating with the field teams to observe and audit the implementation of customer processes, project, learnings content and share feedback to the stakeholders.
• Support with projects and Promotions related to field activities concerning Sales, Credit aligned to field staff and customers.
• Maintain up to date content material to be used by the field teams.
• Collaborate with other departments to ensure the smooth execution of new business initiatives.
• Conduct spot checks on agent understanding of business processes, Ethics and Values in line with business expectations.
• Manage all agent documentation at on boarding stage to ensure compliance with business processes.
• Manage field teams training delivery and evaluation processes.
• Propose new training deliveries designed to improve learning and efficiency.
• Conduct Daily/Weekly or Monthly physical agent audits in stand ups to ensure the existence of all active agents and flag any suspicious agents to the risk department for further investigations.
• Track and ensure all agents in the region have sufficient tools of trade, are well trained on all applications and are constantly up to date with all promotions.
• Together with the Regional Commercial Manager, you will Conduct regular regional meetings providing detailed reporting of the trainings carried for the field teams.

Knowledge and skills 
• 2+ years of experience in a training or people management related role.
• Flexibility to travel frequently in remote areas.
• An eye for detail, with excellent presentation skills
• Excellent leadership skills to lead a team of professionals, planning and organization skills, ability to multitask & drive team collaboration.
• Clear thinking/problem solving ability-can drive projects/process improvement to drive positive change.
• Good communication skills, both verbal and written expression, articulate: Fluency in both written and spoken English language.
• Excellent proficiency in use of computer applications, Microsoft Office products and learning management systems.
• Strong inter-departmental collaboration skills.
• Interpersonal skills and patience to interface with a different classis of people.
• Organizational skills; being able to balance many interdisciplinary elements of the business.

Qualifications:
• Bachelor’s Degree in a business-related field from a recognized institution with 3 years of relevant work experience in a similar role.

Language(s): 
• English
• Any other local language

 Technology:
• Excellent proficiency in use of computer applications, Microsoft Office products and learning management systems.