Role:
Manage branch customer experience while identifying and responding promptly to customers’ needs, ensuring a constant high level of service, and taking into consideration Centenary Bank policy and procedures
Key Result Areas:
• Deliver Quality and consistent Customer Service
• Monitor & follow up on customer inquiries, expectations, suggestions, complaints & compliments in line with the customer service standards, strategy & Bank policies.
• Monitor, follow up & report on the performance of the front office staff in line with customer service standards
Identify repeat /royal & potential corporate Customers of the Branch and implement follow up activities in line with the marketing plan & bank policies.
• Sensitize and train staff on Bank products, services & customer service standards in line with Customer Service Standards
Sensitize customers and promote alternative channels usage.
• Monitor QMS and ensure that customers that customers are served in a timely manner.
Education and Professional Qualifications:
• Bachelor’s degree in business administration, Commerce or other related fields
• Certificate in Customer Service Training
Required Experience and Competences:
• Two (2) years’ experience in a Customer Service-related role in a large financial institution, telecommunications company, or a reputable organization.
Required Skills:
• Analytical skills
• Reporting skills
• Communication skills
• Decision Making
• Team player
• Attention to details
• Planning
• Leading & Supervising
Download and fill the application for employment form from www.centenarybank.co.ug and enclose an application letter (addressed to General Manager Human Resource, Centenary Bank, P.O. Box 1892, Kampala), updated Curriculum Vitae, plus copies of all academic credentials, testimonials, and contact details of three competent referees. E-mail the above to: Talent_sourcing@centenarybank.co.ug not later than 5:00 PM 10/06/2024.