Job Title: Community Service Assistant – Call Desk
Organization: Evidence Action
Duty Station: Jinja, Uganda
About Us:
Evidence Action scales proven development solutions to benefit millions of people around the world. We fill the gap between knowing ‘what works’ and having impact at scale. We implement cost-effective interventions whose efficacy is backed by substantial rigorous evidence.
Job Summary:
The Community Service Assistant – Call Desk position is primarily an office-based role serving as a crucial interface between Safe Water, local community leaders, and elected In-Line Chlorination (ILC) promoters in delivering the In-Line Chlorination safe water intervention to rural communities.
Key Duties and Responsibilities:
- Make calls to community-elected promoters to gather information about ILC device maintenance issues, chlorine refilling, and community concerns regarding chlorine use and water treatment.
- Make calls to secure field team appointments for community meetings/trainings, community leaders meetings, and/or field visits.
- Maintain a database of promoter contacts, call feedback, and issues raised.
- Ensure all calls and issues are logged on the issue tracker on PROGMIS.
- Maintain well-organized hard data and folders of promoter scripts, contacts, etc.
- Perform any other activities assigned by the supervisor.
Key Performance Indicators:
Making calls to promoters to mobilize and remind them about their roles – 300 promoters per week.
Qualifications, Skills, and Experience:
- Minimum education qualifications of at least a UACE certificate.
- One to two years of experience working with communities or social enterprises/NGOs.
- Certificate in office management, communication, community work, project management, or equivalent is an added advantage.
- Certificate in computer skills in MS Office suite is an added advantage.
- Proficiency in English and other local languages (Lugisu, Lugweri, Lusoga, Lusamia, Ateso) both spoken and written.
- Excellent communication skills and telephone mannerism.
- Good computer skills, data entry, and management skills.
- High level of discipline and good character while engaging with promoters and other community leaders, program teams, and managers.
- Good presentation skills, basic office etiquette, office housekeeping, and punctuality.
- Community service attitude.
- High level of integrity and stewardship.
- Teamwork. Embraces teamwork and supports the ideals of working in a team environment as a team champion.
- Passion to work in a rural community setting.
- Self-driven and highly motivated to deliver results within tight deadlines.
- Proactive and ambitious to support innovation and change in a dynamic working environment.
- Positive attitude towards work and willingness to develop in a fast-paced work environment.
How to Apply:
All suitably qualified candidates who wish to join Evidence Action should apply online at the provided link.
Note: Only shortlisted candidates will be contacted.
Deadline: 7th June 2024
