Head, Employee Banking Standard Chartered

Job Summary
• To spearhead the growth of the Employee Banking unit, increasing profitability and growing market share through creating and managing effective relationships that facilitate the growth of the Asset, Deposits & Wealth management Portfolio.
• Uphold EB corporate value propositions and formulate sales processes and service models working in collaboration with Segment, products, and credit policy teams.

Key Responsibilities
Strategy
• Drive implementation and execution of the Employee Banking strategic priorities geared towards strengthening relationships with focus Employee banking schemes with the objective to grow penetration
Business
• MIS accuracy and discipline
• Effective resources allocation, capacity and cost management linked to participation model and related product / segment strategy and focus
• Ensure an effective and competitive fixed to variable, quantitative to qualitative compensation scheme across sales teams and levels.

Periodic review with stakeholders on the NTB Channels deliverables and effectiveness
Processes
• Create customized corporate offers including corporate value proposition, Segment based offers, balance transfer and payroll transfer programs
• Plan and execute of on-site corporate events and seminars, corporate campaigns and evaluate sales effectiveness

Install Corporate sales/service desks, execute periodic digital service camps

Monitor competition activities, offer and offer differentiated value propositions as per corporate requirements
• Ensure strong EB bundle proposition and drive upfront EB bundling targets
• Implement corporate portals, execute digital campaigns
• Drive sales process for corporate on boarding, employee a/c opening and fulfillment

Support and execute cross border mandates for key clients like MNC’s, consulates working with group EB and country CI teams, and lead the implementation post winning the account
• Ensure strong referrals to other CR teams for deepening opportunities
People and Talent
• Owner of the Employee banking Channel
• Energize the team to positively to deliver the best results
• Implement effective HR standards and strategies, manage succession plan, retain key talent and constant discipline in performance management
• Engage Learning Academy to address training needs, implement training roadmaps
• Achieve desired “MyVoice” scores
Governance
• Ensure that Employee Banking is 100% in compliance with rules and regulations, ensure adherence to operational risk controls and procedures in day-to-day management
• Ensure EB’s discipline in HR related matters, Operational Risk standards, zero tolerance on risk and compliance breaches
• Implement processes to prevent mis-selling, misrepresentation, fraud and adhere to customer data confidentiality principles.
• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices
• Achieve satisfactory audit rating, ensure no adverse findings in internal / external audit, governance, compliance and GIA reviews
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Other Responsibilities
• Embed Here for good and Group’s brand and values; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Skills and Experience
• Communication & Presentation
• Stakeholder management
• Relationship management
• Negotiation & Bargaining
• Leadership
• Data Analysis

Qualifications
Education
• Relevant tertiary education in areas of Marketing and Business Management
Training
• In-depth knowledge in all Retail Banking products.
• In-depth knowledge in Banking practices, regulations and credit policies.
• High level of technical competencies in,
o Competitor awareness
o Customer segmentation / requirements
o Training, presentation and selling skills
• Minimum of 5 years working experience in Retail Banking