Job Title: Manager, Tele-sales and Retention
Organisation: Standard Chartered Bank (Stanchart)
Duty Station: Kampala, Uganda
About US:
Standard Chartered PLC is a British multinational banking and financial services company headquartered in Hong Kong, China. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Africa, United Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is the longest established international bank in the country; the first branch was opened in August 1912. We had 11 branches up to 1972 and retained only one branch during the turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.
Job Summary: The Manager, Tele-sales and Retention will deliver revenue, retention and cross sell budgets across all assigned product lines for the Telesales & Retention unit ensuring consistent high level team productivity
Key Duties and Responsibilities:
Business
- Deliver your revenue target
- Ensure Portfolio coverage by all team members
- Manage outbound activities for all agents in the team
- Ensure delivery of targets for all retail product lines as required by the business
- Manage costs within agreed limits
Processes
- Ensure quality service delivery during outbound activities within the stipulated processes and governance
People & Talent
- Perform coaching to deliver improve agent performance
Governance
- Ensure compliance to all V&V governance requirements
Qualifications, Skills and Experience:
- At least two years’ experience in leading sales and Service
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
- Strong analytical skills
- Thorough knowledge of the Bank’s products, services and delivery channels
- Thorough knowledge of the Bank’s Procedure and Policies
- Thorough knowledge of local banking regulations and statutory requirements
- Excellent communication, interpersonal and relationship skills.
- Computer literate, and with the ability to maintain and update customer databases
- Knowledge of retail banking market in Uganda, and the financial markets as a whole.
- Leadership
- Stakeholder management
- Negotiation & bargaining
- Communication & presentation
How to Apply:
All candidates who wish to join Standard Chartered Bank should apply online at the link below.
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