Head Commercial Banking Ecobank

KEY RESPONSIBILITIES
BUSINESS & FINANCIAL PERFORMANCE
• Ensure the business segment meets all financial targets.
• Assign business and revenue targets to the segments, monitor their performance to ensure they deliver on agreed targets.
Monitor and ensure operating and staff cost are kept within Budget.
Ensure that funds are optimally mobilized from customers.
• Ensure that credit application are reviewed and loan accounts are monitored on a regular basis to maintain a high portfolio quality
Monitor and evaluate performance of Segment Heads
• Improve overall business efficiency.
Strategic Management
• Implement strategic actions as defined by Management.
• Develop and implement marketing strategies for the Unit.
• Set/define goals and targets and ensure they are achieved.
• Regularly review customer segment marketing strategies/customer plans and make appropriate recommendations.
• Ensure that Management reports for the Group are prepared on time.
• Oversee design and development of marketing strategies, products and pricing strategies for the business segments.
• Ensure strong product penetration growth to achieve, at least comparable markets’ number of products / customers.
• Improve overall business process management and leadership.
• Ensure embedding of a strong strategy execution culture and practice.
• Develop and ensure that relationship management strategies are maintained in the regions.
• Ensure that existing customer relationships are maintained and identify/establish new ones in conjunction with Segment Heads
• Ensure that a comprehensive database of information on all existing relationships and prospective ones are kept.
• Pay visits/make calls to existing customers with a view to maintaining/establishing good relationship with them.
Customer Service Management
• Establish and sustain a customer-centric business culture, leveraging on people and technology by:
• Identifying customers’ needs and proactively seek to provide products/services to meet such needs.
• Ensuring that efficient customer service delivery is provided.
• Providing general business advisory services to customers
Process, Control and Operational Performance
• Promote high ethical and integrity standards.
• Establish a culture within the bank that establishes and demonstrates to all personnel the importance of controls.
• Ensure there is a strong internal control system in place and monitor its adequacy and effectiveness.
• Ensure operational risk is well managed and losses are less than 1%.
• Work closely with Group Commercial Banking Portfolio Management team and in-country Collection Desks to monitor the credit portfolio of the unit, initiate proposals for new facilities or facility modifications and grow a healthy portfolio.
Leadership & People Management
• Motivate and lead team to achieve consistent profitability through a clear process of target settings.
• Conduct regular People performance and productivity reviews and build healthy talent pipeline.
• Ensure an agile and efficient workforce with right skills to meet strategic objectives.

Experience & Qualifications
• Minimum of 2nd class lower in first degree.
• MBA, MSC, MA, ML and/or Professional Qualifications is compulsory
• Minimum of 15 years banking experience, of which must have been spent 5 years at a senior management level in a Financial Institution.
• Strong knowledge of banking operations, products customer segmentation and the political, economic and socio-cultural components of the Tanzanian economy
• Strategic understanding of the Commercial Banking business
• Excellent at Delivering and owning results.
• Strong interpersonal, negotiating and problem-solving skills, and customer service orientation
• In-depth understanding of credit and financial drivers in the financial services industry
• Leadership and people development skills

Skills, Capabilities & Personal attributes
• Excellent negotiation, sales and marketing skills.
• Strong interpersonal and problem-solving skills.
• Strong customer service orientation
• Goal driven and result oriented