The primary responsibility of the Credit Collection Officer is to manage and oversee the collection of outstanding debts from clients or customers. The ideal candidate should have strong communication skills, be detail-oriented, and possess the ability to work effectively in a fast-paced environment.
Specific Skills
• Strong negotiation and communication skills.
• Ability to work independently and prioritize tasks effectively.
• Knowledge of debt collection laws and regulations.
• Proficiency in MS Office applications and accounting software.
• Excellent interpersonal skills and a customer-focused attitude.
• Responsible For
• Contact clients or customers to pursue payment on overdue accounts.
• Negotiate payment plans to ensure timely collection of debts.
• Monitor accounts to identify outstanding debts and follow up on overdue payments.
Maintain accurate records of all collection activities and customer interactions.
• Collaborate with internal departments to resolve payment issues and disputes.
• Prepare reports on collection activities and accounts receivable status.
• Stayup-to-date on industry regulations and compliance standards related to debt collection.
• Provide excellent customer service while maintaining a firm approach to debt collection.
Educational Requirements
• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• Proven experience in credit collection or a similar role.
Interested candidates can send their resumes to cv@welcometoebc.com mentioning “Job Title” in the subject line.