NOC & Service Desk Engineer Raxio Group

The Network Operations Centre (NOC) and Service Desk Engineer will be responsible for monitoring the critical data centre infrastructure and the entire data centre network from a central location through performing the following job responsibilities.
• Designing, implementing, and managing data centre IT Automation and monitoring solutions in the technical infrastructure.
• Integrating balanced supply of infrastructure resources to meet business demands.
• Integrating critical infrastructure usage and metrics over time.
• Integrating future application pipelines to predict the consumption of data centre resources.
• Designing future trends based on past use and reporting on key capacity metrics.
• Minimizing the risks associated with outages or service disruption.
• Bridging the gap between IT and facilities monitoring
• Managing SLAs by monitoring and reporting performance/uptime of technical environment based on SLAs, vendor performance, reporting on incidents, etc.
• Following up ICT Power Utilization of Equipment.
• Performing trend analysis for various operational parameters.
• Defining and following up data center operational metrics.
• Performing regular operational metrics reviews and reports.
• Monitoring floor, rack and cage power and space capacity.
• Managing and maintaining all Raxio Data Centre monitoring systems, including, but not limited to the data centre’s specialized Building Management System (BMS)
Handling and escalating faults as per Raxio’s Standard Operating Procedures (SOPs) and escalation matrix.
• Monitoring automated systems, generating, and responding to trouble tickets.
• Operating as the first point of contact for any system-generated issues, as well as those logged by internal and external customers.
• Collaborating with other functions, such as the data centre facilities, and data hall engineers to ensure timely resolution of escalated faults.
• Ensuring that Raxio Data Centre’s equipment maintenance schedule is adhered to.
• Maintaining of all technical documentation of SOPs.
• Participating in a 24×7 call-out rotating schedule.
• Keeping abreast with all services being offered by Raxio by attending all training organized by the company.
• Owning all incident and change management processes.

Qualifications
• Minimum of a bachelor’s degree in Computer / Software engineering, Electrical Engineering, or related fields.

Experience
• Minimum of three (3) years of proven work experience in a similar, technology or telecoms, customer-facing organization.
• Experience and skills in network operation support monitoring and service desk support.
• Working experience in telecom and network environments and different monitoring tools is an advantage.