IT Support Officer Amazima Ministries

SUMMARY
The IT Support Officer is supervised by IT Manager and he/she will work with other members of the IT Team to manage the IT infrastructure (servers, storage and network support), client systems (desktops, printers, laptops and pad devices), and end-user support across our two campuses of Njeru and Buziika. The nature of the work requires an individual who is service-oriented, organized and prioritize tasks well. This position will require the ability to interact with diverse end-users and technical staff as well as being able to resolve technical issues.

DUTIES AND RESPONSIBILITIES
• Help maintain the School’s IT system and infrastructure including Networks, Servers, File servers, and Internet.
• Install new software, updates, and anti-viruses on all computers and awareness of all dates for Installations
• Set up new users’ accounts and profiles and deal with password issues for both students and staff.
• Provide technical IT support to the teaching and research functions of the School
• Install and configure computer hardware operating systems and applications.
• Troubleshoot system and network problems, diagnosing and solving faults, and sort out ICT related problems/ or where necessary escalate to IT Supervisor.
• Identify, manage and supervise external vendors in the delivery of contracted work.
• Ensure regular servicing and maintenance of all Amazima’s Back-ups, Printers, Laptops, UPSs as per an ICT asset count
• Maintain an Inventory of all ICT equipment for offices handled and keeping an updated register
• Support the procurement of IT equipment; providing specifications upon request (assessment of needs, drafting technical specifications, and advice during the evaluation of quotations)
• Test and evaluate the new technology, and support the roll-out of new applications
• Manage the CCTV systems to ensure high availability of atleast 95% uptime and operation and provide support to recover footage if needed.
• Perform any other ICT related duties that may be assigned by the IT Supervisor.

QUALIFICATIONS
• Must be a committed Christian who is in full agreement with the Statement of Faith of The Amazima School.
• Bachelor’s Degree in Information Technology, Computer Science, Engineering or related field
• Any IT certifications such as CCNA, MCTS, ITIL is a plus.
• 2+ years experience in a busy IT environment managing hybrid systems (Windows, Mac OSx and Linux)
• Knowledge and experience working with Windows server and Active directory a plus.
• Experience designing and maintaining networks and working knowledge of firewalls (sophos), Mikrotik routers, Ubiquity gears/Switches, WLAN etc.
• Working knowledge of Virtualization technologies such as VMware ESXi or Hyper-V.
• Knowledge of the workings of CCTV Surveillance equipment
• Experience repairing IT equipment (desktops, laptops, printers, projectors)
• Good knowledge of software and database applications and ability to work with new innovative tools