Claims Officer Dfcu Bank

Reporting to the Manager Claims, the role holder will be responsible for processing insurance claims across the Bank, with a focus on enhanced claims recovery for improved customer experience and satisfaction.

LOCATION: Kampala

KEY ACCOUNTABILITIES:
• Review, compile, and submit to insurers, all necessary claim documentation to ensure accurate and complete processing of claims.
• Notify insurers of new claims, forward supporting documents, follow up for settlement and call for any outstanding documents.
• Maintain and update claims register /Bancassurance Portal. Document and file all reported claims per internal and regulatory guidelines.
• Support loan recovery efforts by following up on claims to ensure that they are settled within the stipulated timelines to reduce the risk of credit facility write-offs.
• Regular updates to customers and relationship managers on claim positions and statuses.
• Respond to all inquiries regarding claims and provide information as requested by the various stakeholders.
• Timely settle customer complaints and promote quality interactions with all stakeholders.
• Compliance with the Bank’s policies and procedures Regulatory guidelines and post-audit recommendations.
• Prepare regular claims reports as required by management.

KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:
• University degree from a recognised university.
• A Certificate in Insurance (CIU). A diploma in insurance will be an added advantage.
• At least 3 years insurance claims experience. Insurance sales experience will be an added advantage.
• Knowledge of practical application insurance covers.
• Thorough knowledge of the financial services industry
• High level of integrity and ethical standards
• Attention to detail, excellent analytical skills and ability to demonstrate a high degree of accuracy.
• Excellent interpersonal, verbal, written, communications and independent judgement skills.
• Good organisational skills.
• Excellent negotiation skills.
• Conflict resolution skills