Reporting to the Sector Head, the role holder will be responsible for managing corporate relationships within business segments through origination in line with targets and expectations. The Relationship Manager will be responsible for offering the best customer experience to the assigned clientele to ensure retention and growth of the business through a deeper understanding of the client’s business and operations to enable the Bank to grow its share of wallet by meeting the client business needs
LOCATION: Kampala
KEY ACCOUNTABILITIES:
• Provide superior Relationship Management, Customer Retention, Loyalty preference & devotion to corporate relationships.
• Work with Senior Relationship Managers or Segment Heads to upskill understanding of market, sales, and product understanding.
• Sell the Bank’s products to corporate customers including Multinationals, Large Corporates, Development organisations, Government, and other parastatals to enhance growth in customer numbers and achieve overall financial targets.
• Analyse and compare our product offer, service, pricing, and financial performance against competition, and give feedback from market-market intelligence, to remain relevant and competitive to be the preferred financial provider in the market.
• Identify new or additional business openings in the market research and information gathering.
• Improve Relationship Management through regular visits, timely feedback to clients & continuous anticipation of their needs with the aim of exceeding their expectations.
• Cross-selling and retention of borrowing vs. Non–borrowing clients in branches to maintain a clean & updated database.
• Addressing/resolving corporate customer complaints and providing feedback in a timely manner.
QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED:
• University Graduate (Hons).
• Skills in Sales, Credit & Relationship Management will be an added advantage.
• Track record in Sales Management.
• Five (5) Years’ experience in Banking of which two to three (2-3) should be in Relationship Management & Sales.
• Computer knowledge especially spread sheets, word & power point.
• Relevant Business experience and acumen.
• Outgoing, self-motivated and a good team player able to work under minimum supervision- Self-drive and initiative.
• Excellent communication, interpersonal and negotiation skills.
• A self-starter who is oriented and able to meet deadlines.
• Full of energy and enthusiasm.
• Excellent Relationship Management skills.
If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Friday 5th April 2024 to the email address indicated below. Vacanciesbank@dfcugroup.com