Job Title: Client Responsiveness& Accountability (CRA) Volunteer (Fresher US NGO Jobs)
Organisation: International Rescue Committee (IRC)
Duty Station: Kampala, Uganda
About US:
The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their lives. Founded in 1933 at the request of Albert Einstein, the IRC works with people forced to flee from war, conflict and disaster and the host communities which support them, as well as those who remain within their homes and communities. At work today in over 40 countries and 25 U.S. cities, we improve outcomes in the areas of health, safety, economic wellbeing, education, and power.
Job Summary: Working under the supervision and guidance of the MEAL Officer and the CRA manager, the volunteer will be based at IRC Urban Office in Kampala. The CRA volunteer will work closely with all program staff in the field to support IRC client engagement commitments, contribute towards improving program quality and accountability through documenting tracking for client feedback and rumors, enhance client feedback data management systems and processes across all IRC programs. The position will support measurement in the Field Office. The CRA volunteer will support the project team in managing client feedback arising from project implementation to support the realization of the organization’s commitment of having clients at the center of program implementation.
Key Duties and Responsibilities:
- Conduct regular FGDs and meetings with different stakeholders to solicit feedback on Kulea Watoto project work in consultation with the MEAL officer.
- During distributions, establish a help desk/information table for the community members to answer beneficiary comments/questions. After the distribution, prepare help desk reports on the distribution.
- Prepare CRA reports based on consolidated analysis of client feedback recorded via proactive and reactive channels, to be discussed at field meetings and project review meetings.
- Work with the Kulea Watoto project team to update client feedback registers and databases.
- Collect and manage feedback and complaints from Kulea Watoto project clients including tracking timeliness of response to feedback and complaints.
- Support data entry of feedback data into the online Client Feedback database.
- Participate in all project information sharing activities on accountability to identify and document relevant feedback for the program.
- Working closely with the MEAL Officer to monitor adherence to the client responsiveness SoPs.
- Compile weekly reports and share with supervisor highlighting achievements in the week, challenges, and support needs.
- Work closely with program teams to raise awareness on feedback information such as the feedback channels factoring in the vulnerability groups.
- Any other duties assigned by the supervisors.
Qualifications, Skills and Experience:
- The applicant must hold a Diploma in Statistics, social sciences, Demography, Economics, or related field. Computer literate in MS Office.
- At least one year of working experience in a related field.
- Applications and Certificate in Monitoring and Evaluation is an added advantage.
- Previous work with an NGO in similar programs.
- Remains productive when under pressure.
- Ability to enhance good interpersonal relationships.
- Good communication skills.
- A good command of both written and spoken English.
- Excellent organizational skills.
- Works collaboratively with team members to achieve results.
- Relates and works well with people of different cultures, gender, and backgrounds.
- Flexibility and prepared to work additional hours.
- Ability to multi-task.
- Ability to work both independently and as part of a team.
- Able to respond rapidly to changing environments yet remain productive and focused.
- Strong and fast computer skills (Primarily Word, Excel, and Power Point and Outlook).
- Familiar with digital data collection and analysis packages (KOBO Toolbox, ODK Collect, MS Excel, SPSS, Commcare)
How to Apply:
All suitably qualified and interested applicants should apply online at the link below.
Deadline: 8th April 2024
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