Communication Coordinator Saferworld

The communications coordinator will lead on the development and delivering the CSF’s communication strategy. The post holder will be expected to lead on the following: management of the CSF social media platforms, multimedia content production, management of CSF website and administration requirements of the CSF team.

Roles and responsibilities:
• Strategy
• Support the updating and implementation of the CSF’s communications and advocacy strategy and communications plan in collaboration with the Director and wider CSF team.
• Continuously engage and manage coordination with Saferworld London and Sudan communications teams, ensuring cohesiveness and standardisation.
Ensure that CSF’s communications strategy is in line with all relevant SW and donor guidelines and requirements for communications and branding.
• Management and oversight
• Manage CSF website ensuring content is up to date, coordinating inputs and supporting with trouble shooting.
• Manage CSF social media platforms in both Arabic and English, coordinating inputs, posting, ensuring content is up to date, and respond to queries.
In line with the communication strategy, engage with different groups on social media utilising a variety of platforms such as twitter, Facebook and potentially clubhouse. Allowing for a two-way interaction between CSF and target group.
• Content Development and Production
• Write and coordinate content for a range of products, including stories of change, briefings, toolkits, workshop reports, and blogs in line with CSF and Saferworld’s style guidelines with the communications team’s support.
• Coordinate the input, sign-off, design and publishing of major publications with CSF Director.
Lead the development of short videos as part of project activities with support from CSF and London teams
• Explore the development of audio-visual formats for CSF communication and outreach engagement.
• Support the production of other organisational communications materials, such as banners and promotional materials, and ensure they are in-line with CSF and Saferworld brand guidelines.
• Manage CSF photo library including procuring external images, adding internal images, captioning, maintaining quality of images, and maintaining general quality.
• Support CSF team in translation and verification of translated items ensuring accurate production and quality assurance.
• Act as technical CSF focal point for editing, montage production, and quality verification.
• Administration and knowledge management:
• Management of all CSF mailing lists including updating of lists and sharing with relevant parties.
• Oversight of internal CSF knowledge management system on MS teams, ensuring ample usage, maintenance and backing up.
• Compilation data entry of day to day monitoring follow up of activities including attendance sheets, monitoring reports, survey follow ups and others as requested by director.
• Support to core functions of the CSF:
• Support the implementation of the communications strategy, including: using social media platforms to raise awareness of the value of conflict sensitivity for Sudan’s aid sector and disseminate CSF products; plan and develop content in English and Arabic for the CSF’s online presence.
• Support capacity building, analysis and learning activities of the CSF, working closely to support colleagues in the delivery of trainings, capacity support, and analysis activities.
• Interpretation at events?

Key working relationships
• CSF team – work collaboratively with the CSF team and consortium in future to link the capacity building agenda with the project’s research, analysis, outreach, and learning work;
• London comms
• Donors, UN Agencies, INGOs and NNGOs – develop and maintain relationships with donors and other organisations working in Sudan, on conflict sensitivity issues, or on the Sudanese context more broadly.
• Aid workers – network with individual aid workers to support CSF’s outreach with regards to capacity building, information sharing and learning around conflict sensitivity.

Scope and accountability
Decision making and limits of authority
• Decisions relating to design and management of CSF’s communication strategy and approach, with input and approval from CSF Director
• Decisions relating to design and delivery of CSF’s communication activities, with input and approval from CSF Director

Financial resources
Other resources
• Contribute to report writing, and quality and accurate information sharing
• Responsible for and in custody of Saferworld equipment, such as a Laptop and mobile phone.

People management
Legal, regulatory and compliance responsibility
• Comply with Saferworld’s policies and procedures, including HR and safeguarding policies
• If and when authorised, act as the senior manager with corporate responsibility, in the absence of the CSF Director.

Person specification
Knowledge, qualifications and experience
Essential requirements:
• A university degree in communications, media, graphic design, languages, or relevant field;
• At least 2 years of relevant work experience in communications, graphic design, content production, photography, or related field;
• Experience in designing and producing content for mass sharing, social media and audio-visual production;
• Experience and comfort in facilitating problem-solving discussions, reflection sessions and/or trainings;
• Capacity to produce high quality outputs in English and Arabic;
• Demonstrated ability to learn quickly and adapt to changing contexts;
• High standard of computer literacy;

Desirable requirements:
• Sudan or regional experience;
• Experience and comfort in providing mentorship, guidance, and support to a range of actors;
• Experience working with communication products (e.g. mailing lists, social media content generation)
• Experience writing or contributing to global discussions around aid reform and learning;
• Experience working in a conflict-affected context;

Skills and abilities
• Project management skills to ensure timely and quality communications products by working with media, researchers, translators, photographers, illustrators and graphic designers.
• A curious and problem-solving disposition;
• An excellent listener with an open mind to understand and learn from different perspectives;
• Ability to work collaboratively and constructively in a team;
• Ability to learn quickly and adapt to changing contexts;
• Ability to tailor communication style and content to different audiences;
• Willingness to undertake regular field visits and interact with different stakeholders;
• High standard of computer literacy (including familiarity with social media).
• Personal qualities
• Commitment to and compliance with Saferworld’s safeguarding principles
• Commitment to respect and value equality and diversity, and understanding of how this applies to own area of work
• Commitment to own continuing personal and professional development
• Commitment to the vision, mission and values of Saferworld
• Commitment to improving international engagement in conflict-affected contexts and sharing experiencebased ideas as to how this can be achieved.

Other requirements
• Travel to sub-national and remote locations in Sudan to areas recently affected by violent conflict may be required;
• Occasional travel in the East Africa region.