Office Assistant World Bank

The World Bank Office in Uganda seeks applications from seasoned and highly energized local candidates for the vacant position of Office Assistant to support the office and contribute to the smooth running of the daily operations of the Country Office. Tasks may vary according to the needs of the office including handling the reception, courier services, correspondence distribution, and providing support for ad-hoc activities as required and typically encompass basic office functions ranging from photocopying to light word processing.

The Office Assistant will be under supervision of Finance Analyst who is responsible for technical, professional development and performance evaluation of the Office Assistant. The Office Assistant is an integral part of the Uganda Country Office Administration team and incumbent is responsible for:

Duties and Responsibilities (includes but not limited to):
• Provide professional reception and administrative support services to the organization.
• Handle the reception desk and perform basic office functions such as welcoming visitors, guide and provide appropriate information, sort and distribute incoming mails, answer telephones, assist in maintaining unit files in SharePoint, photocopying, assist with coordination of transport, manage office stationery and, serve as point of contact for receiving pouch and courier by registering incoming mails and follow-on outgoing mails.
• Work on multiple concurrent tasks with constant interruption with focus and attention to detail.
• Handle emergency situations in a calm, efficient and prompt manner with discretion and diplomacy.
• Assist in preparing short documents, memos, letters, faxes and electronic applying basic computer skills.
• Maintain/update regularly a data base of CO Contact list and a CO Directory list, including ministries, UN agencies, hospitals, hotels, embassies etc., and arrange for its distribution at regular intervals.
• Backs-up other team members in routine office functions, as required.
• Manage the office access system for visitors and meetings.
• In consultation with the Front Office, provide general Bank information and respond to routine inquiries or complaints from clients and members of the public as directed by management.

Selection Criteria
• Possess at least a high school certificate, with at least 1 year experience in administration, secretariat, business administration, preferably in a similar position or combination of both education and experience.
• Demonstrate strong interpersonal skills and commitment to work in a team – oriented, in a multi-disciplinary setting within a matrix management and ability to interact professionally at all levels.
• Proficiency in using advanced functions of computer applications such as Microsoft Office (Word, Outlook, Excel, PowerPoint).
• Sound organizational skills and ability to prioritize and deliver assignments as required, and ability to work under pressure and to meet tight deadlines.
• Ability to draft and translate simple correspondence as required.
• Demonstrated organizational skills – resourcefulness, manage time and confidential information.
• Ability to pass relevant Bank Group tests as required.
• Prior experience in a similar office assistant role; experience in a client service function in a multi-cultural environment would be a plus.
• Good command of English language (verbal and written) with experience in development as advantage.
• Excellent phone etiquette ensuring calls and messages are routed timely manner to the proper source.

Required Competencies:
• Technology and systems knowledge – Able to conduct routine work using basic software applications (Microsoft Office, Outlook) and appropriate technology and /or data base management systems.
• Project and task management – Attention to detail and ability to organize own work and complete assigned tasks within agreed timelines; and seeks guidance in organizing non – routine tasks.
• Institutional policies, processes, and procedures – Displays basic awareness of WB structure and demonstrate basic understanding and application of Bank Policies and Procedures.
• Flexibility and adaptability – Demonstrates ability and willingness to learn.
• Client Orientation – Demonstrates positive attitude towards clients and able to maintain relationships.
• Drive for Results – Takes personal ownership/accountability to meet deadlines and achieve set goals.
• Teamwork (Collaboration) and Inclusion – Collaborates with other team members and contributes productively to the team’s work and output, demonstrating respect for different points of view.
• Knowledge, Learning and Communication – Demonstrates tact and judgment, good listening and communication skills. Exhibits interest in learning and enhancing own abilities and sharing knowledge.