Business Manager – Retail Banking DFCU Bank

Reporting to the Chief Retail Banking Officer, the role holder will be responsible for providing day-to-day support to the Chief Retail Banking Officer to enable the Chief focus on key strategic issues and decisions.
They will be key in leading and/or participating in strategic Retail Banking projects where required. Working closely with the Chief Retail Banking Officer, the role holder will also be responsible for planning, executing, and reviewing of the Retail Banking strategy and provide general analytical, research and administrative support.

LOCATION: Kampala

KEY ACCOUNTABILITIES:
• Support the Chief Retail Banking Officer with the formulation and articulation of the Retail business strategy.
• Assist in waterfalling strategic decisions throughout the organisation through presentations, events and internal communiques.
• Provide analysis on key revenue drivers and recommend cross-sell and pricing strategies.
• Analyze financials, MIS, incoming documentation and highlight key matters/issues to the Chief Retail Banking Officer.
• Periodically track performance against plans, and propose measures to address risks and challenges, through working with the Retail Banking ManCo and the Management Information teams.
• Participate in business forums, that require representation, under the mandate of the Chief Retail Banking Officer.
• Develop a strong understanding of the Retail Banking business model, impact of new regulatory requirements on the business, and short- and long-term business and financial goals.
• Generate a good understanding of the Retail Banking business, and gain exposure to senior levels of management.
• Conduct internal/external research on subject matters as requested or required.
• Work together with the Chief Retail Banking Officer and Business Solutions and Marketing in terms of internal and external communication processes.
• Draft presentations and documentations as required.
• Provide administrative support to the Chief Retail Banking Officer as required.
• Work with the various Retail Banking teams and enablers where relevant.

QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED:
• A University Degree in Business related fields.
• At least three to five years management experience in Banking, or Consulting or an Audit firm.
• Project management and analytical skills.
• Data Analytical skills in order to drive business growth.
• Financial analysis, planning and interpretation.
• Extensive knowledge of current and upcoming trends in the fast-changing world.
• Excellent interpersonal skills & presentation skills.
• Knowledge of the Banking industry is an advantage but not essential.
• People focused and networks easily.
• High EQ together with high levels of trust and good judgement.
• Able to put structure and process to actions that involve multiple stakeholders.
• Task and action focused – finishes what they start.
• Quality and detail orientated.
• Comfortable and confident in terms of working with senior executives.
• Remains grounded and can handle stressful situations in a calm manner.
• Strong analytical and problem-solving skills.
• Excellent organizational and communication skills.
• Attention to detail and leadership skills.
• Ability to work calmly under pressure and within a dynamic team.
• Excellent networking skills.
• Ability to manage customers with different business needs.
• Ability to manage a complex workload and work to tight deadlines.