Key Result Areas:
• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners and multifunctional copier) related to desktop infrastructure, in accordance with department standards.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
Monitor and work on maintaining the LAN or WAN infrastructure in the office.
Ability to troubleshoot TCP/ IP networking issues.
• Make sure the PC’s Laptop’s function properly, take measures to avoid downtime and monitor to keep things smoothly.
• Provides support for other end users in the organization, ability to work and resolve hardware problems.
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
• Assist in data entry activities in SAP.
• Any other duties assigned by supervisor.
Educational Qualifications and Experience
• Diploma in Computer Science, Information Technology.
• Knowledge of Windows operating systems, MS office, and Network equipment i.e., switch, router, Access point etc.
• Professional certification is an added advantage.
• 2 years relevant work experience in hardware maintenance and end user support.
Skills & Professional Attributes Required
• Possess strong mechanical aptitude, mathematical and troubleshooting skills.
• Hands-on hardware/network troubleshooting experience.
• Ability to install and administer computer hardware, software and networks.
• Self-motivated with excellent personnel management skills.
• Understanding of the organization goals, objectives and quality management systems.
• Ability to handle multi-task and work effectively in a fast-paced working environment.
• Excellent team player and has the ability to manage time in an efficient manner.
• Good Communication skills, excellent customer support attitude and good documentation skills.
Interested candidates should visit our website i.e., www.mukwano.com, go to the career page and upload the Cover letter, CV and Academic Credentials OR send their Cover letter, CV and Academic documents to recruitment@mukwano.com stating the Job Ref No. in the subject line. All attachments should be submitted as a single PDF document.
Closing date of receiving applications is two weeks from the date of this advertisement from 08th to 22nd February 2024.
Only shortlisted candidates will be contacted after the closing date. Any form of canvassing is prohibited.
All successful candidates will be offered competitive remuneration packages.